Minuteman VW

No one likes to car shop but Apurv (Dave) and Minuteman made it very easy and enjoyable. They also followed all COvid 19 protocols to keep everyone safe. Peter

We leased a 2021 Atlas from Minuteman. Tim Bishop did a great job getting the vehicle for us! And provided a wonderful quick and easy buying experience.

There is no possible way I can put into words how much I appreciate the amazing team at Minuteman. I’ve bought 3 cars and leased 3 cars through them. Their amazing team, on all fronts, service, sales and finance, have become like family to me. They have gone above and beyond during for myself during COVID-19, and I wanted to publicly thank Tim Pullo, Tim Bishop, and John Andrade for continuing to show me why I go back to them time and again. Highly recommended.

There is no possible way I can put into words how much I appreciate the amazing team at Minuteman. I’ve bought 3 cars and leased 3 cars through them. Their amazing team, on all fronts, service, sales and finance, have become like family to me. They have gone above and beyond during for myself during COVID-19, and I wanted to publicly thank Tim Pullo, Tim Bishop, and John Andrade for continuing to show me why I go back to them time and again. Highly recommended.

I had a great experience at this dealership and specially talking to Tim. The sale was quick without any hassle and right to the point. Car was made ready very quickly. I would recommend anyone looking for a VW to talk to TIM.

Great trade-in price for old car and generous discount on new one!! Tim Bishop and team made it all so easy!! Off for a drive!!

Easiest car buying experience ever! We worked with Tim Bishop, who was personable, helpful, and made the entire process quick and easy. I never felt rushed or pushed into the sale. We had been to a handful of dealerships before landing here and this experience was significantly more enjoyable. All of my questions were answered and the actual buying process was fast! Would definitely return here in the future.

Worst Volkswagen service department within driving distance. Generally their staff is poorly trained, their systems are not kept up to date, and management does not prioritize customers. 1) They don't honor warranty claims and charge you. I brought my Touareg in because the memory seats did not work in Oct 2019. They basically took it for 5 minutes and said that it was now working, so no issue. Within a month they were not working again. (It turns out that they likely canceled the error code and it started working). While in KY for vacation in July 2020, some work was done on the car by another VW dealer and they told me about an error code for the memory seat and the need to have it looked at when I got home. I called Minuteman to get an appointment (~3 weeks later) Aug 2020. Even though the issue was reported twice to two VW dealers while the car was under warranty, the car had 36.5k miles at the time of the visit, so even though they told me it was a warranty repair at drop off and I did not approve any non-warranty work; they forced me to pay $139 before releasing the car. The manager was told of the situation and instructed the staff to charge me fully. 2) Decided to get an oil change when I made the appointment since it was there anyway. On the phone, I was told $108 which is high versus Sullivan tire, but it was convenient. When I arrived, I was told the car was scheduled for the 40k service for $300-400 which I had not authorized and when i refused that, they told me the oil change was $169 for a Touareg. 3) They tell you that you will get email to confirm and remind about your appointments like every reasonable business does, but I got nothing. 4) And finally, the dieselgate settlement requires VW dealers to provide a diesel emissions additive at no charge, but in stead of taking the time to give me $5 of diesel additive while the care was there, they told me that it was only available for free in between scheduled service intervals (which by the way I qualified for at this appointment). I would never use this dealer again, when other local VW dealers are so so much better.

I just purchased my first VW I lease a lot of cars Tim was so polite professional and friendly made the entire experience the best I have ever had. He seemed just as excited as I was when the right color car came in the same day I was approved Thanks again Tim and team

I had gone to another dealership for a a VW earlier this week and had an awful experience. They were not willing to work with me to get a deal done. They even tried to bring in "the closer" to intimidate me. Then I called Tim. I wish I had just done that in the first place! Tim made the process easy. Had the car ready to go when I got there, and went the extra mile to make sure I got everything I wanted, and saved me as much money as possible. The whole staff at Minuteman was great. Everyone was friendly throughout the whole process. The whole experience was quick and I was guided through it by a knowledgeable staff. They WANT to work WITH you, and this is how a business should be run. I couldn't be happier with my new car and I smile knowing I got a great deal from honest businessmen. I will be back and would recommend Tim to anyone that is looking for a VW, or just a new car.