Reviews
Write a reviewGreat place to buy a vehicle
This was probably the easiest and least painful car buying experience I have ever had. Richard King was great to work with, communicates very well via phone, text and email. I did not feel any pressure to move forward with anything during the process. I would recommend Bonnell Ford to friends and family. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Daniel, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
chuck@cjmabardy.com
excellent dealer well organized and courteous..They have agreat sales service staff
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Chuck, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!
Bonnell Ford Experience
Honest and professional. Ordered car in November for 2022 line. Was given an accurate timeframe to receive and verbal agreement on price was honored upon receipt. Would highly recommend. Dealt with Rich King- excellent ?sales advisor?.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bonnell Ford - Richard King - Mustang Mach-e
Richard was great to work with. Vehicle was delayed but that is a problem everywhere. Looking forward to a positive future with Bonnell and my new electric Mustang
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
F150 Lariat
Happy with the complete process, sales, and delivery of my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tire air was greatly decreased after tire rotate
I asked replace of flat tire and oil change/ tire rotating at Bonnell Ford. Next day morning, I found that one tire's air was greatly decreased (only 12psi !) and I had to add air, even though I added all tires to 35psi just one week ago. It doesn't look flat tire because it has not been reduced for 4 days after I added air. I think the dealer's staff made a mistake and reduced my tire's air when tire rotating. I e-mailed it to customer center, but I have not received any responses yet. In addition, I said that I had a coupon for oil change, but it wasn't be reflected. I'll try to use another dealer next time.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Bonnell Motors, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (877) 729-9700 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
p.w.lakus
the people in the SERVICE DEPARTMENT are exellent! thats the reason i use bonnell SERVICE.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Focus @75k miles: fine service; transmission ok!
Steve and Sue are superb service writers! Also glad to see "our" sales person, Deb Ciarcia, one of the best of all time! Coffee is back in the waiting room, hooray!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Periodic Maintenance
Everything was very professional. I was taken on time and waited for the car in a very nice waiting room. There were no problems with the service and it was done in an efficient manner. The glasses case on the interior roof would not close and the service manager ordered the new assembly. He will call me when it arrives to schedule replacement. I expected that would be the case.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
2019 ford explorer service
As always, great experience at Bonnell. Quick, clean, efficient and work done to high quality. Always happy to continue to visit Bonnell for my service/repairs. When I'm ready for a new vehicle, it'll be my first place to visit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mike, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!