Reviews
Oil change.
Overall a good experience. The service advisor was very professional. He kept me informed of the progress of my cars repairs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
15k service in and out.
15k service in and out. Always the best experience at IRA. Excellence at its best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Excellent service waiting for my 25000 mile check up.
Excellent service waiting for my 25000 mile check up. Great offer also on maintaining plan.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and this wonderful review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Wilson was great and kept me informed throughout the day
Wilson was great and kept me informed throughout the day on the work and the costs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being our customer, we appreciate your kind words! We're looking forward to your next visit with us!
Great person checking me in but it took too long since I
Great person checking me in but it took too long since I was only in for a quick 6 month visit..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback. We thank you for your business and look forward to your next service visit!
Oil change And cabin replacement
They were verygood accepted my coupon . Called me about a replacement part which needed to be done. Without pressure . Only thing Woburn brings your car to you...We had to find it outside...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Annmarie for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Car services
I?m happy with the service t very friendly staff the staff explained everything about the car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Clearly they are looking for service jobs.
Clearly they are looking for service jobs. A BIG scam …. A scam to get $$$ from people… a big disappointment Scams
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback and we’re sorry to hear of your concern with any estimates. The team conducts a multi-point inspection of a vehicle and works to provide good faith competitive recommendations. We’re unable to find your visit with the information provided however we’re glad to review anything in further detail. You’re welcome to contact the general manger Mark Giovanni at 978-739-3718.
Always have time available when I need service or help
Always have time available when I need service or help with my Rav 4. Cheerful and polite. I very rarely have to wait to be seen when I pull in. The waiting room is relaxing and comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very pleased with IRA and the service I received having
Very pleased with IRA and the service I received having my Rav 4 inspected and parts replaced. IRA’s Auto Establishment is always spotless , welcoming with complimentary coffee, and all kinds of sandwiches and snacks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!