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Ira Toyota of Danvers

(4,403 reviews)
Visit Ira Toyota of Danvers
Sales hours: 9:00am to 7:00pm
Service hours: 6:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 6:00am–7:00pm
Tuesday 9:00am–7:00pm 6:00am–7:00pm
Wednesday 9:00am–7:00pm 6:00am–7:00pm
Thursday 9:00am–7:00pm 6:00am–7:00pm
Friday 9:00am–6:00pm 6:00am–6:00pm
Saturday 9:00am–6:00pm 6:00am–4:00pm
Sunday 11:00am–5:00pm Closed
New (855) 360-5601 (855) 360-5601
Used (855) 373-3698 (855) 373-3698
Service (978) 338-6428 (978) 338-6428

Reviews

(4,403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ira Toyota of Danvers from DealerRater.

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I really trust them.

I really trust them. Alex Pendleton always is very thorough and explains everything. They truly tell me what I need or can wait on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words for our staff, we appreciate it!

Consumer response

catramonte@comcast.net

The service advisor Daniel is very professional!

The service advisor Daniel is very professional! My vehicles was ready when he said it would be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words for our staff, we appreciate it!

Our experience was pleasant from start to finish thanks

Our experience was pleasant from start to finish thanks to Aiman Varoqua, our helpful Product Specialist.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a pleasant experience and that Aiman provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Extremely helpful courteous and aim to please.

Extremely helpful courteous and aim to please. I will always recommend this Dealer. Time sensitive doers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a helpful and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Tremendous, courteous, our experience was excellent from

Tremendous, courteous, our experience was excellent from beginning to end. Aiman is a tremendous person!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a tremendous and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

The service agent was great explained everything in b a

The service agent was great explained everything in b a manner I could understand He was very customer focused

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Angel & Freddie R the best!

Angel & Freddie R the best!👍🏻😉 IRA always me a clean machine! The best service! Gy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had the best experience and that Angel and Freddie provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Appointment was scheduled on time with a reasonable

Appointment was scheduled on time with a reasonable amount of wait time. Customer lounge was very good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

I trust Ira Toyota to do all my service work.

I trust Ira Toyota to do all my service work. I have an excellent service technician, Bruce Brewer. Bruce advises me what is needed on my car only when it is necessary. He also makes sure that I am giving a fair price for the work being done. I bought my car from Ira Toyota and have been bringing it back for Service for the last 4 1/2 years. This is the second car that I have had serviced through Ira Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Bruce provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Made an appointment for an oil change.

Made an appointment for an oil change. It took them 3.5 hours to do it. 15 minute job takes them 3.5 hours. What’s the point of the appointment? I can’t imagine if something more serious needs to be done. You probably gonna have to leave your car for days.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback and we apologize for any concern. The team strives for a timely experience and can work to process a varying degree of required work within a reasonable time. We have reached out to you directly to review the details of your experience. We appreciate your patience and you’re welcome to contact the general manager Mark Giovanni at 9787393718 to further review any concerns.