Reviews
Battery put in by Toyota was faulty.
Battery put in by Toyota was faulty. I replaced the battery after several jump starts. The Toyota service shop refused to take the faulty battery back.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback and we apologize for the disappointment. As discussed, we’re glad to work with the concern and there is a brief process of diagnosis required to review a claim/return. As we understand you didn’t have time that visit and we’re glad to address at your convenience. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.
It took 3 hours to do an oil change and state inspection
It took 3 hours to do an oil change and state inspection . This is the second time it has taken 3 hours for regular maintenance. That is unacceptable. I have bought several vehicles from your dealership and have always had the cars serviced there. It probably won’t happen next time I need service
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback and we apologize for the wait time concern. We have contacted you directly to further review the concern and hope to speak soon. We strive for a timely experience and we’re sorry for any delays. We appreciate your patience and consideration. Your business is important to us and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718 should you ever have any further issues.
this place is a scam put hubcaps on a tundra and tried to
this place is a scam put hubcaps on a tundra and tried to upsale wheels hubcaps ? when trying to buy no one calls back price is price
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We appreciate you further reviewing this with us directly as well. As noted, there is no premium involved with the wheels on this vehicle as reviewed, we provide competitive market-based pricing and work to accommodate based on market conditions. We appreciate your consideration and are glad to assist with any further concerns. Mark Giovanni General Manager mgiovanni@IraMotorGroup.com
Very professional service , good job in a record time , i
Very professional service , good job in a record time , i will always support this dealership, and thanks Linda ..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bvaqari, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
One of the best buying experiences I have had this is my
One of the best buying experiences I have had this is my 4th new car and they met me on everything I wanted
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Big thank you to the service team!
Big thank you to the service team! Professionally assisted me getting a tire replacement! Thank you Rojas!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with Rojas! Please don't hesitate to reach out if there's anything additional we can do for you.
Wonderful customer service and reception.
Wonderful customer service and reception. Very polite agent and detail explanation on each stage of the process
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service and overall experience, would definitely
Great service and overall experience, would definitely recommend for when going to buy a new car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Clint Yang from IRA Toyota in Danvers is great!
Clint Yang from IRA Toyota in Danvers is great! Super helpful and very detail about introducing the different models. Highly recommend him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
As always, my Ira experience has been great.
As always, my Ira experience has been great. The rep was also super helpful! Thanks again!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lynn, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! Please don't hesitate to reach out if there's anything additional we can do for you.