Reviews
Excellent service from the salesmen, got us through the...
Excellent service from the salesmen, got us through the process very quickly with little hassle and was very kind and understanding, patient through my craziness of choosing a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad we could take the stress out of your vehicle-buying experience, Tonia! From the entire Herb Chambers Lexus of Sharon team, safe travels, and thank you for your kind review!
Rene was awesome super great, he help my wife and me...
Rene was awesome super great, he help my wife and me through the whole process, and the GM was awesome to Johnny Dang was very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad we could be of service! Thank you for the terrific review and for trusting Herb Chambers Lexus of Sharon with your business - we hope to see you again down the road!
A really underwhelming experience….at first. Kevin B is...
A really underwhelming experience….at first. Kevin B is great. Everything dealing with Kevin felt positive. Like he was on my side throughout the process. Most of the other sales people, not so much but overall, in the end, I felt like a valued customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I regret to hear of the experience you dealt with while visiting our dealership. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. At your earliest convenience, please reach out to me so we may speak further about this matter and work towards a resolution. We would greatly appreciate the opportunity to earn back your business. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com
They are the best dealership I've know. Their costumer...
They are the best dealership I've know. Their costumer service is great and they work very hard to get you what you want.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Abby, thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!
Wonderful sales experience from start to finish. Hung and...
Wonderful sales experience from start to finish. Hung and Andrew were professional, responsive and a pleasure to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was so kind of you to share your experience working with Hung and Andrew. We are so pleased they were able to provide a great buying experience. All of us at Herb Chambers Lexus of Sharon wish you the best in your new ride. Have a great day!
Great service department. Very professional and...
Great service department. Very professional and attentive personal service. Upstairs there is a large customer lounge and business center.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review, Cheryl - we all sincerely appreciate it! - the Herb Chambers Lexus of Sharon team
Chris Anderson gave me extraordinary service. I had an...
Chris Anderson gave me extraordinary service. I had an out of state transaction, which made it necessary for Chris to drive an hour and 45 minutes to get my car registered and delivered to me. He spent another 45 minutes teaching me to use all the features of the car. This was very helpful for me. He made the transaction easy and pleasant. He was professional, friendly, straightforward, and responsible about answering his phone promptly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We are delighted that Chris was able to make your purchase a bit easier. We want our customers to feel taken care of, and it's great to hear you felt accommodated. The team at Herb Chambers Lexus of Sharon appreciates your time and business. See you soon!
Welcomed by name when I pulled into the service...
Welcomed by name when I pulled into the service department....nice touch. Service manager listened carefully to my requests and concerns.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Robert was very very friendly and a joy to work with. I...
Robert was very very friendly and a joy to work with. I would go back to purchase another vehicle.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great feedback! We are so happy Robert was able to provide an enjoyable buying experience. Thank you for being a wonderful Herb Chambers Lexus of Sharon customer!
This Dealership is top notch! Excellent service and...
This Dealership is top notch! Excellent service and professionalism in the purchase of my new car! I highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback! We are so happy to hear the Herb Chambers Lexus of Sharon team was able to find a car that is right for you. Enjoy!