Reviews
Good service
Service was prompt. Usually explain everything before leaving.service area is on the small side but comfortable. I believe they are making improvements to this facility so things may change.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our team was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Tim Bouclier, Service Manager 860-693-6981
GREAT SERVICE
My experience was extremely great. All the staff at this dealer were extremely helpful and courteous! I would never go anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Tim Bouclier, Service Manager 860-693-6981
Great service
Very friendly, listened to my concerns. Came in for a rattle noise and when tech could not hear it I was asked to take a drive with him to further diagnose the problem. To me, that is professional, other dealers I dealt with did not extend me that courtesy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Daniel Grosso General Manager dgrosso@acuraofavon.com
Excellent
I was able to receive timely service and felt that everything had been communicated effectively. I felt that I was informed about the necessary parts and repair process the entire time- and they repaired it quickly!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Anna, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Tim Bouclier, Service Manager 860-693-6981
Acura of Avon
I felt truly taken care of. A number of issues came up with my car, and typically, I get extreme anxiety in situations like that. I was reassured that, even though it was quite a list of jobs, it would all be okay and it all is not needed at one time. I wish more businesses had this approach with their customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Tim Bouclier, Service Manager 860-693-6981
Acura of Avon
I had a great experience with my sales experience with Steve. He was able to offer a great deal on my new vehicle. I am very happy with my new RDX. I didn't feel pressured when considering my options. The negotiation process was good and we were able to settle on a good deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Daniel Grosso General Manager dgrosso@acuraofavon.com
Great service
Friendly fast service. Was greeted with a smile. Loaner car was ready on the spot, and very clean. Will continues coming to the dealer ship for all my needs
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Tim Bouclier, Service Manager 860-693-6981
Great customer service
Convenience of dropping my vehicle off after hours, great customer service. The work was done in a timely manner and was ready on time
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Tim Bouclier, Service Manager 860-693-6981
Service
Every one was professional and helpful. Everything went as anticipated. I really have a lot of confidence in the service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Tim Bouclier, Service Manager 860-693-6981
Great experience
Great work, price was fair and friendly staff. Nick and Tim great to work with. Car was clean after work was completed. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Randy, thank you for the feedback! We are happy to hear about your positive experience at Acura of Avon, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Tim Bouclier, Service Manager 860-693-6981