Reviews
Always great customer service
The excellent customer service. The service consultant thoroughly explained what work would be done to my car and gave a accurate cost estimate, there were no surprises when I picked up the car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback, Ronald. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Tim Bouclier, Service Manager 860-693-6981
Doing the right thing
They listened to us and fixed the problem. Rotors were worn with low mileage on vehicle. They were replaced without a cost to us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Tim Bouclier, Service Manager 860-693-6981
Good buying experience but fell short on delivery.
Jason and Tony were easy to deal with. Accommodating and informative. Sale process was comfortable. Delivery process fell short because the extras weren't offered until I was paying for the car. I was surprised by the extras which I ended up wanting but also ended up waiting two extra hours to leave with the car because the ClearCoat wasn't arranged before hand.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Claire, thank you for the feedback! We are happy to hear about your positive experience at Acura of Avon, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Ron DaSilva, General Manager, rdasilva@acuraofavon.com
Mr. Iacino was very helpful and accomodating.
Low key, knowledgeable and friendly sales staff. Mr Iacino was knowledgeable, friendly and accommodating coming to my home to give me a ride to the dealership. No pressure was applied. He was patient in demonstrating the technology in the new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Archer, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything our team does for Acura of Avon and our customers. Hope to see you again soon! Ron DaSilva, General Manager, rdasilva@acuraofavon.com
Friendly staff
My car needed an update to my transmission and it solved my problem. I was happy to see they cleaned my floor mats on this visit. Your staff is so friendly I really enjoy dealing with all of them. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Tim Bouclier, Service Manager 860-693-6981
Great service
The service team is responsive and accomodates my concern. I trust they will only fix what is neeed and they always make sure I have a loaner car so that i can continue with my committments without delay. They keep me informed via text which is great! My Acura has 174k miles on it now.. and Being able to trust a service team key. I'm almost ready to buy another new Acura... and I it will be with Avon of Acura.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review, Melinda! Happy customers are our goal and our mission at Acura of Avon, and it's exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don't hesitate to let us know. Tim Bouclier, Service Manager 860-693-6981
Exceptional experience
Customer focus - always greets and welcomes you. Very accommodating and helpful. Personal attention that extends to all employees not just the one helping you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Daniel Grosso General Manager dgrosso@acuraofavon.com
Low stress and low pressure buying
The whole process went smoothly and was less stressful than I anticipated it would be. Steve Richards was great to work with in finding the right car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Daniel Grosso General Manager dgrosso@acuraofavon.com
Excellent service as always
Service was excellent. Service manager answered all my many questions patiently and thoroughly until I fully understand the problem with my car and what was done to repair it. Problem was resolved.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Tim Bouclier, Service Manager 860-693-6981
Good service. Good facility
They fixed the problem. I believe it took three visits, unfortunately,. I think that now the problem has bee corrected.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Tim Bouclier, Service Manager 860-693-6981