Scranton GMC of Vernon

Very thorough excellent service and a good explanation as far as evaluating the vehicle problem with good advice .friendly and problems usually attended to in a timely manner .

very helpful, understanding to my problems. Service was excellent. Will always bring my gmc to this dealership.

Billy was a great tech and made everything was taken care off and actually cared.

Quality Service with a Courteous staff that actually cares. No regrets going to Scranton Motors. I Thank you.

Right there when you pulled up, curtious , knowledgeable and explained the work. Work done in a fair time

Friendly responsive service team. Terrific process to check in and out for service. Nice touch to wash vehicle..

I recently bought a 2020 Ram. Kayla was fine as a salesperson. Pretty much there for the test drive and dealt with the sales manager Rob when she was out. They definitely haven't gone above to make me want to repeat business. We had an agreement to buff out scratches #1. The scratches were slightly improved but wax all over the plastic handles, bumper, grill which everyone knows is a nightmare to get out. Offered at my time andexpense to "wash my car again". Failed to mention the lack of a 2nd key prior to the sale and refused to make a copy since I already paid. Agreed to send me a bottle of touch up paint for some small scratches which I never received. The vehicle was 1 month to due date on emissions which they neglected and that is a dealers responsibility. Whoever registered thre truck didn't list my bank as lien holder so the title was sent to me. Also the truck was slightly pulling and an alignment was done which didn't fix the pull that was agree upon being fixed. Again, I could come in and they would rewash my truck and recheck the alignment but nothing outside of an alignment would be considered unless I pay outta pocket. Also no loaner for me so I'd need a ride in or sit there for half a day. Feels to me like since it was a used Ram and not a GMC/ Chevy these guys didn't want to do anything extra. I have photos of the crap detail job and all the emissions paperwork of the general manager would like to reach out. Still waiting on my agreed upon touch up paint which I have in writing as well. Would love a spar key so I dont have to buy that outta pocket too. Just bought my wife's Equinox at VernonChevy and had a great experience. Scranton is out in my book.

My husband and I had a really good time looking at the variety of automobiles on the lot. Lots of automobiles to choose from. Mr. Baeza came to help us out. Mr Baeza was patient with us and answered all of the questions we had. It was a pleasant and friendly atmosphere. Thanks everyone who helped us we truly appreciate you guys. 🤗

Professional, courteous and pleasant to deal with. David and Dan made certain that all went well.

All went well, left car for service, picked up later that day. Good service, no problem