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Joe Rizza Ford

(334 reviews)
Visit Joe Rizza Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 3:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed

Reviews

(334 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Rizza Ford from DealerRater.

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Grat Service

The entire service team is the best in the business. Dave Claster is always professional, friendly and goes beyond helpful. It is sometimes very hard to find a business that will be honest with you. Dave and his team can be counted on to honest and up front with you. Dave Claster and the entire service team are great. as a consumer it can be very difficult to find a mechanic or service professional that will be honest with you, Dave and his service team are both honest and trustworthy. Tom Martin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best Buying Experience

Ask for Jose Munoz! Knowledgeable, attentive, fair. Very pleasant and easy to work with. He makes himself available to you even after the deal is done. He is absolutely a class act.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience at service department.

Attentive, knowledgeable service manager, dedicated to providing excellent customer service and implementing time saving principals to ensure my visit to the service department is not too extensive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Dealership

I call Charles Hatcher (service) directly for all my appointments and questions. He is always very helpful and answers any questions that I may have either over the phone or in person during my appointments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A normally stressful experience very comfortable

Everyone very friendly and helpful....and knowledgeable ..... but mostly, everyone was very friendly and wanted the best experience for my family. We were also offered food.....which was great.......especially for my children.....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very friendly staff, very clean n warm garage

I got there, everyone was nice and polite n friendly, the place was very neat n clean, and warm, for a garage with big doors opening n closing all the time. I gave my information waited a few minutes n got picked up for a rental car right away. The whole experience was quick n friendly, very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New car buying experience

That I was able to come right in, get the car that I had already chosen, handle the necessary details and leave.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

David Claster and team are all excellent as well as all in parts dept thank you and the sales team as well as Luke my salesmen Fantastic people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service. Nice people to talk to

The person who waited on me was very nice and helpful. He called me to let me know what was wrong and how long it would take to fix and how much it would cost. They also washed my car before returning it which was a very nice surprise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for the feedback and kind words, Jacqueline! I'm very happy to hear that our service department was friendly and helpful throughout your visit. We appreciate your business and look forward to servicing your future automotive needs! Also, be sure to connect with us on Facebook and Twitter for exclusive content and specials. Best regards, Linda Tew - Marketing Director - ltew@rizzacars.com

My surprise repair

Crystal Wolfe is a great, knowledgable and caring person. I came in panicked thinking I'd have to spend hundreds after my Focus wouldn't start. I has NEVER not started. She said, "let's check the battery first." That's what it was. YEA!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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