Reviews
Great Service
Service Advisor was available by phone initially, gave me good advice and was attentive and helpful when I came in. Explained the problems and solutions and kept me advised with timing of services. I will ask for Charles Hester whenever I need help with my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review, Sandra! It is great to know that Charles was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
great service clean facility
Louie vieceli was most courteous . He got me in and out quickly. He explained all that been done to my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joan, thank you for writing about your visit with us! I am happy to hear that Louie was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great service
Everything was done perfect. We didn't know it but your mechanic found a screw in the tire. We didn't know it was there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Kenneth! I am happy to hear that our staff was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Red carpet service
Best car dealership and service dept. In the south suburbs. As all ways we get red carpet service. Keep up the good work.Over the years we have bought 5 cars from Rizza ford and would not think of going anywhere else for service or to buy another car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that we provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
5 star experience
The sales associate Greg Furmanek went over all of the features on our new Explorer, which was very helpful. We would certainly recommend Joe Rizza. To our friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thanks so much for taking the time to write this review! Greg is great with people and focuses on what the customers needs are. He will be pleased to hear about your positive experience. If you have any questions about your new Explorer, please come back in to visit! Also, check our Facebook and Twitter pages to stay connected with local events and special promotions. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Service done at Rizza Ford
Scott was very nice and helpful.I had some small body shop issue that needed to be taken care of.Bob Driggers solve the problem in minutes.He is one of the kindest,thoughtful people I know and you are very lucky to have him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, thanks so much for the nice review! Scott is a key component of our team here at Joe Rizza Kia and he will be very happy to hear about your experience. We set high expectations for ourselves and the fact that we exceeded yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals! Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Well done
Lauren was friendly and bent over backwards to make my visit as short as possible for what had to be done
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lynn, we love hearing from our customer so thank you for taking the time to write this glowing feedback. It's wonderful to hear that Lauren was able to provide you with a friendly and exceptional service! Thank you and if you have any questions about the work that was done please feel free to contact us. Best regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Barb K.
George Serritella is a kind, helpful and very knowledgeable salesman. We didn't get the very 1st survey so we couldn't say that when we 1st bought the car. Now the surveys won't stop.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write about your experience, Jeffrey. It is magnificent to know that George was able to provide you with the pressure-free and knowledgeable service that Joe Rizza Kia is known for. Please feel free to call or stop by if there is anything else we can do to help you. Before your next servicing appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great service and customer care, as always!
Quick check in (came on Saturday, no appointment), great communication from my service rep, and asked if I wanted the truck washed before I left. Never been asked about a car wash before, but I loved it! Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, thank you so much for taking the time to provide such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that your experience with us was so positive. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Linda Tew - Marketing Director - ltew@rizzacars.com
The Service was Excellent & Clean Facilities
I've always liked Joe Rizza Ford Service, everyone is very polite and professional. The way things are in the US at Joe Rizza Ford the employees' still perform their job Well!!! I want to say thanks to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dorothy, we appreciate your kind words! We feel our service department is one of the things that makes Joe Rizza Ford special. Reviews like yours help us to make sure that we're meeting the needs of our customers, and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Kinds regards, Linda Tew - Marketing Director - ltew@rizzacars.com