Joe Rizza Ford

VeryHelp Saleman..Geo & Sam...they was very nice to me..I Will come back in the future. Nice people to do business with..see you soon. Excellent Salemanship..

Gino really rolled out the red carpet for me , I am highly satisfied with this dealer ship. I would recommend everyone I know to do business with Gino

My husband and I bought our daughter her first car here. Mr Misek was great! After several emails and phone calls, we got exactly what we wanted. Thanks again!!

Worst sales associate award goes to...Brian L. Bought a car 9 days ago, had sensor go off, assumed it was due to weather, got a flat, called serive, was treated poorly and told to call Brian. Brian L told me it was 'too early for my ranting and raving ' and to have 'my man call since he'd be more level headed' and then told 'take flat anywhere that it's not the end of the world.' Thanks for such poor service. Will continue to tell friends and social media to not go somewhere that women are so discriminated against. Glad it's 2018 not 1950.

I came to Joe Rizza Lincoln looking for a surprise gift for my wife the entire experience from start to finish exceeded any and all future expectations. I found that the staff really work hard to assure that your needs are being met to your expected satisfaction. I've never met a more friendlier professional and courteous General manager than Gary Precin. Gary was easy to talk to and quickly coming to a fair agreement seemed to be his specialty. Gary's Sales team lead by Matt and Vince together cared enough to work for me during off hours making and returning phone calls asking, answering important questions. The finance part of the visit was quick efficient and painless. Its my belief this staff was carefully selected and strategically place in one location for the good of interested Ford Lincoln consumers. This group seemed to be hand selected to cater too and satisfy the customer needs from start to finish. Meeting the owner Joe Rizza in person explains why this store embodies a spirit of excellence. D. Jones Great job JRIZZA of orland.

Had an excellent salesman; liked meeting the internet connetion Steve.Lee our sales man went out of his way to get the vehicle we wanted; he was great. Note: the finance man was arrogant-Hymendi ( I believe his name was)didnt like his attitude. buying process took 5 hours( no test drive or hemmin about price) why so long? We paid cash and had our title with. no reason for all this time

Ford can improve by keeping customers updated on the status of their car and completing work in a timely manner. I received a text message soon after my 9 am appointment on Monday stating I can receive updates if I replied. I replied numerous times and never received a response. I also called and did not receive a response for quite some time. Finally, at 3:30 I received a call saying my car would need to be kept overnight because they still did not know what was wrong. Again on Tuesday I texted and called and did not receive any updates until I was finally contacted in the late afternoon. At that point, they finally figured out what was wrong. Please keep in mind this is the 3rd time I have brought my car in about air conditioning problems. The most recent was less than 3 months before it stopped working again and it cost me $1500 to fix plus $150 to rent a car. As it turns out the problem was the same problem as the first time I brought by car in about the air conditioning not working. I find that really hard to believe it took 2 full days to diagnose the problem when it already occurred. It also did not take long to diagnose that problem the first time it happened. Maybe because the car was still under warranty at that time. This problem would now cost me over $600 more to fix which is way more than I want to spend since it will probably break again in the near future. Basically, I am out the $1500 I paid to fix my air at the beginning of the summer which only worked for less than 3 months. I also don?t understand the purpose of making an appointment if it can take 2 days to even figure out what is wrong. I stated when I made my appointment that I would wait for my car. I really think this option should be honored. As soon as I dropped my car, I asked how long and he said at least a half a day. This needs to be communicated prior to my car being dropped off. Also, I first made an appointment for a Saturday 2-3 week out. I did not find out until 2 days prior that they do not do that service on Saturday so I would need to make a weekday appointment. This is difficult since I work during the week so I had to wait until I had a day off. I was then left without a car for 2 full days for the second time in a few months. This time, nothing was even being fixed. It took that long to figure out what the problem was. Worst service ever!!

The people in Service are wonderful! This was my first experience with Rizza service, and I was very happy with their attitude and helpfulness. Bob Driggers went above and beyond to help me with the paintless dent removal repair and then called today to tell me the part came in -- as promised.

I walked in and was instantly greeted by a sales person named Kal. He helped me purchase my awesome Kia Optima and couldn't have been more helpful and pleasant to deal with. Everyone one there made me feel special had a great experience through the whole process!

I liked how helpful and attentative Scott Precin, Hamde Nassar and Charles Hatcher were. I had great service and experience at Joe Rizza.