Reviews
Great service department
Helpful service department employees, service was done in half the time I was told it would take, Scott took time to help me sync my phone to the car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review, Mary! It is great to know that Scott was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. We look forward to seeing you for your next service appointment! Linda Tew - Marketing Director - ltew@rizzacars.com
Charles was the best.
I had Charles in the service dept and he is such a nice , kind man. He explained every thing to me. Gave me a estamated time it would be done and he was correct. He is the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Martha, we appreciate your kind words. We feel our service department is one of the things that makes us special. It's great to know that Charles provided you with the high level of customer service that you deserve. He'll be thrilled to hear your compliments. We appreciate your business, and feel free to call or stop by if there is anything else we can do to help you! Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
treated like i was the only one there
this visit was the best, your people understood past problem and went out of their way to be sure it didn't happen again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vince, it's our pleasure to provide top quality service, and we're thrilled to hear that your experience reflected this dedication! We value our customers, and we look forward to seeing you on your next visit! Also, be sure to stay connected with us on Facebook and Twitter. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great Service
I brought my 2005 Freestyle in for a Works Oil Change, We Were getting Ready to go on vacation the next day, Charles called and said they found a few Problems, I am thankful that they found the problems and fixed them. Thanks Charles and Rizza Ford for Keeping My Family Safe. Jim Molloy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim, thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that you were so pleased with the service you received during your recent visit. I'll be sure to pass along your compliments to Charles as well. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Service reps, like Lauren Kutsche always helpful
We like the fact the the service reps are not just knowledgeable, but very helpful. They always strive to work with us to take care of our needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott, your kind words and fantastic star-rating are greatly appreciated! I am pleased to hear that our staff was able to provide you with the helpful and knowledgeable service that we strive to deliver to each of our guests. We look forward to working with you again! In the meantime, stay connected with us on Facebook and Twitter. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Oil Change With Complimentary Car Wash.
Didn't try to sell me service I don't need and the complimentary car wash. Also, everyone is friendly and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alan, thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with friendly and professional service, and I am extremely happy to hear that you were so pleased with the service you received during your recent visit. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great Service
Ted Jurick always transports my car for me when I need service. He's so very knowledgeable about cars and I know I can trust his judgment completely. I also know that Joe Rizza will always perform the best service at the most reasonable price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly appreciate you taking the time to leave us this great feedback, Linda! We strive to provide exceptional customer service in all aspects of our dealership, and I'm glad to hear Ted always take such great care of you and your vehicle. We hope that you will continue to come to us for any of your automotive needs. In the meantime, follow us on Facebook and Twitter to stay current on our latest news and special offers. Best regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Service
The service and attention I receive from Charles Hatcher Service Advisor is great he is respectful and explain all that is needed to do the car in good condition.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Beatris, thank you for writing about your visit with us! I am happy to hear that Charles was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We appreciate your business and look forward to serving you again! Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Oil change and recall repair
Lou Vecili is an awesome service writer and got everything taken care of for me in record time. He is a very good employee! Tony Stauber always works on my cars and he is a great tech, very, very proficient and a good "wrench"
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ken, we would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that Lou and Tony were able to provide you with great experience! We really appreciate this feedback and I'll be certain to share it with them. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great Buying Experience
Bruce Jones was very helpful. He was willing to take the time to answer questions and for me to decide.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cheryl, congratulations on your new car! Thank you for taking the time to write about your experience. It is great to know that Bruce was able to provide you with helpful and well-informed car buying experience. Please feel free to call or stop by if there is anything else we can do to help you. In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and other fun stuff. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com