Reviews
Fixing my shot transmission
Getting my car back running better than it did before. Whenever I have serious problems I know Joe Rizza Ford will be able to fix whatever I need done. They could be a little more clear on what exactly needs done. I still can't figure out how they went from saying it won't be done til the end of October til it being done mid September. Was it a surprise to find a certain part or a lack of effort to find a part that was then pursued after asking for an explanation?
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback with us Steve. I am very glad to hear that our service team consistently provides you with great customer service, however I'm disappointed to hear about the confusion in regards to the time frame of your repair. We appreciate your loyal business, and if you would like to discuss your experience further, please don't hesitate to contact me directly. Sincerely, Linda Tew - Marketing Director - ltew@rizzacars.com
great experience
Clean and professional environment, everyone is very friendly! I have purchased 5 vehicles from this dealer, and referred countless friends and family members...and the staff never disappoints
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Miguel, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase with us! We appreciate the recommendations, and don't hesitate to reach out with any questions and please stop in and visit us again soon! Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great Service
Quick service, excellent communication and flexibility.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Doug, thanks for the great review! Our team works hard to provide professional and efficient service, and I'm glad that your visit was exactly that way. Please keep us updated how we can serve you again in the future! Also, stay connected with us between visits on Facebook and Twitter. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great Service
I love bringing my 2012 Ford Edge for service to Joe Rizza Ford in Orland Park. They are very thorough with the vehicle and I am 100% satisfied with their service. A Great Team to work with and always accomating!!! I highly recommend them to anyone that wants a job well done!! LS.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lorraine, I sincerely thank you for going out of your way to write this review about our dealership! Customer satisfaction is our top priority, and I am happy to hear that your experience with us was so positive! We appreciate your business and look forward to serving you again. Also, be sure to visit us on Twitter and Facebook for access to exclusive content and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Amazing Car Buying Experience
It was a great experience from beginning to end at Joe Rizza. My salesman, Hamde, was extremely helpful and well-mannered. He answered every question that I had without any hesitation. He was able to find me the exact car I wanted, and he treated me with respect. They seem to lack this respect at Westfield. Thank you for all of your help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joseph, thank you for this fantastic review! We strive for 100% customer satisfaction, and I am very pleased to hear that Hamde provided you with helpful and well-informed car-buying experience. Congrats on your new car! We appreciate your business and look forward to serving you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and other fun stuff. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great Service and strong concern for the customer
My service coordinator CHARLES is great...Rizza Ford is most fortunate to have a man the quality of Charles representing them...he makes a customer feel wanted and valued.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Anthony! Charles is an asset to our team, and it is great to know that he provided you with the high level of customer service that you deserve. I'll be sure to pass along your compliments to him. Please feel free to call or stop by if there is anything else we can do to help you! Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great customer service
It was a rainy morning, there were 2 lines waiting to get in, I was in lane 2, there were 2 people that came to line 1 after myself and the gentleman in front of me, these people arrived after us and were taken before us, I got out of my car and spoke to Lauren who immediately apologized for the mix up and took care of myself and the gentleman in front of me, she was awesome at her customer service and a made the experience a good one that could have easily turned into a bad one.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lisa, thank you very much for your feedback. Although I'm sorry to hear about the mix up during your recent visit, I am very pleased that Lauren was able to turn the situation around and took care of you and your vehicle. We appreciate your business and if you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Sincerely, Linda Tew - Marketing Director - ltew@rizzacars.com
New KIA wonderful experience
Ken, the salesman, was GREAT! Very personable and low key; I like that in a salesman, LOW KEY, if your product can't sell itself, a high pressure sales person is the worst thing you can throw at me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this great feedback, Mary! It's wonderful to know that Ken provided you with the type of customer service that we pride ourselves on at Joe Rizza. I'll be sure to pass along your compliments. We appreciate your business and hope to see you again in the future! Please feel free to contact us if we can help you out in any other way. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Easy to work with
We were able to find a vehicle for my daughter and come to an agreement fairly easily. Our salesman, Jeff Strousse, was very helpful.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for writing this review, Scott! It is reassuring to know that Jeff provided you helpful and easy shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership with positive experience. I hope that your daughter is enjoying her new car! Don't hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great Service Department
Scott in service is very friendly and knowledgeable. Is concerned about customer satisfaction. So far everyone in the service department that I've met are great.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeffrey, your kind words and fantastic star-rating are greatly appreciated! I am thrilled to hear that Scott was able to provide you with the friendly and knowledgeable service that we strive to deliver to each of our guests. I'll be sure to pass along your kind words to him. We look forward to working with you again! In the meantime, stay connected with us on Facebook and Twitter. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com