Reviews
I booked my An appointment quick response, nice staff and
I booked my An appointment quick response, nice staff and great service , technical knowledge Working on it
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you had a great experience with our team at BMW of Bloomfield. We strive for quick responses and top-notch service! Thanks for choosing us, we appreciate your feedback.
Gina a d the guy whonyook and returned my car were both
Gina a d the guy whonyook and returned my car were both great! Took longer than expected
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this high-star rating of BMW of Bloomfield! We will pass along your feedback to our team. We appreciate your patience and hope to see you again next time!
Very deceitful
Purchased a used vehicle that has had numerous issues. Was told new tires were put on the vehicle, have already had to replace one, they are definitely not new. Check engine light came on less than a month after purchasing, driver door leaks tremendously when it rains, and just had the alternator belt, which was dry rotted snap. When I purchased this car I was told everything was fixed, which was clearly a lie. I called the used car sales manager and never received a call back. For my first car buying experience, this has been a nightmare!
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Susan, I'm really sorry to read about the issues you've been having with your vehicle. This is not the experience we want for our customers and it's clear that we have fallen short of your expectations. We take these matters seriously and would like a chance to address them directly. I will search for your contact information and be in touch soon. Thank you, Chris Chang - General Sales Manager - 973-780-9535
Horrible dealership
Brought 2014 bmw no miles on it took to bmw radio struck in bmw screen no covered 425 i paid .ok 2 yrs later same problem car paid off to diagnose it 225 bow they cnt find out whats wrong why radio keep getting struck on bmw screen rite mind u 225 to diagnose then they tell me u need new head 3,000 dollars so today 4hrs later 225 tell suggest new head ,NO REASON TO WHY THIS KEEP HAPPEN MIND U NO LOANERS never availble month wait for loan .STAY THE xxx AWAY FROM THIS DEALERSHIP HORRIBLE ..STILL NO DIAGNOSIS TO WHAT CAUSING THE ISSUE .. JUST BUY WHOLE NEW RADIO MORE MONEY FOR THEM !!!!! SALESPERSON GINA TRIES TO ACT LIKE SHE HELPING SO MUCH KNOWING THIS WAS SEC TIME SO I SAID WATS 225 FOR 4HRS LATER IM WRITING CORP AS WELL TO INFORM THEM OF MY EXPERIENCE W/ THIS DEALERSHIP.....
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm sorry to read about the issues you've been experiencing with your vehicle. It sounds like a frustrating situation, especially when it feels like there isn't clear communication or resolution. I'd appreciate the opportunity to discuss this further and see how we can assist in finding a solution for you. Please feel free to reach out at your earliest convenience so that we may address these concerns directly - Thank you, Richard Hwang - Service Manager - 973-780-9551
Great ambience and very good customer service.
Great ambience and very good customer service. I’m happy with what I got. Thanks to BMW of Bloomfield.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know you had a positive experience with us at BMW of Bloomfield. Thanks for the review and enjoy your new ride!
The dealer.
The dealer...I don't know. I buy my BMWs elsewhere but have them serviced here. I love the service dept. they're just really good. they keep me up to date about my car while being serviced. My guy suggested a maintenance program for the way I drive and that my contract had ended. He was honest and knew his stuff. Would always go back to him.
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- Buying process —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that you've had positive experiences with our service department at BMW of Bloomfield. It's great to see how much you appreciate the honest and knowledgeable advice from your service advisor. We look forward to seeing you for future services!
BMW of Bloomfield is excellent!
BMW of Bloomfield is excellent! The people are very attentive to your needs. They are not overwhelming. They treat you with courtesy and respect. They go out of their way to get you the information you request.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know you had an excellent experience at BMW of Bloomfield! Our team always strives to provide attentive and respectful service. Thanks for the great review, we appreciate it!
BMW of Bloomfield always takes care of my needs in a
BMW of Bloomfield always takes care of my needs in a timely fashion and with ease
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The team at BMW of Bloomfield loves seeing great reviews! Thank you for your trust in our team to get the job done!
Very polite staff.
Very polite staff. They are effecient and accommodating. The car wash was malfunctioning which was upsetting, but I was told I could come by another day for a complementary wash.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you found our staff at BMW of Bloomfield efficient and accommodating. We apologize for the inconvenience with the car wash, but we look forward to making it up to you on your next visit. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Richard Hwang - Service Manager - 973-780-9551
Effecient service sales people were friendly and
Effecient service sales people were friendly and welcoming. Questions were answered right away, there was no long waiting time to be serviced
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to know you had a positive experience with our team at BMW of Bloomfield! We appreciate your business and hope to see you again down the road!