BMW of Bloomfield

Unfulfilled Promises and Disappointment at a Prestigious Dealership I recently had a very disappointing experience with a well-known BMW dealership. My journey began with a trip from Washington D.C. to purchase a used Cadillac Escalade. The initial interactions with the salesperson, Robert (also known as Bobby), were promising. He provided a video of the car, claimed it was in excellent condition and only needed an oil change, even though he later turned out to be dishonest about the car being a one-owner vehicle. The purchase process was smooth, with Robert being very responsive. However, the problems started almost immediately after I drove the vehicle home. The car began to shake violently, a problem that persisted and worsened over time. This issue reached a critical point when my family nearly lost control of the vehicle on a busy highway. Upon taking the car to a Cadillac dealership, I was shocked to find that the repairs would cost around $10,000, including fixing leaks in both shocks, a broken engine mount, an engine oil leak, warped rotors, and an electrical issue with the radio. To my dismay, the extended warranty I purchased with the vehicle did not cover these pre-existing conditions, suggesting the dealership was aware of these issues. When I reported these problems to Robert and his manager, James, their response was dismissive, suggesting that the Cadillac dealership was overcharging and possibly lying about the repairs needed. Seeking a second opinion from Midas confirmed the Cadillac dealership's diagnosis but with a slightly lesser repair cost. I tried to negotiate a fair solution with the dealership, but my efforts were met with silence and avoidance. Robert, who was once readily available, has now blocked my number, and James has been unresponsive. This experience starkly contrasts the professionalism and customer service I initially encountered, leaving me deeply disappointed and frustrated. I am planning to return the vehicle to the dealership soon and will update if there are any changes. However, as it stands, I regret this purchase and caution others to beware of the potential issues when dealing with this dealership. I’ve only had this vehicle for 4/14 days as it has been in and out of the shop resulting in the vehicle only being driven four of those days. My wife is petrified of driving the vehicle due to its safety issues. They should be ashamed of treating their customers like this over safety concerns with a vehicle they purchased See attachments of the texts between Bobby (sales rep) and James (manager). Initially Bobby was on text/call away and now response time has slowed down and currently blocked. James currently doesn’t even respond to my texts. Paying $900 a month for a car note and this is the type of treatment their customers receive is astonishing.

Great service department; Ahmed is a great professional and always looking after his clients in a great way.

WORST COMPANY EVER BE VERY CAREFUL WITH THEM BECAUSE THEY WILL LIE AND TELL YOU BMW FINANCE REQUEST YOU PUT MORE MONEY DOWN BUT THEY LIE TO GET MORE FROM YOU TO KEEP. WE ARE GOING TO COURT AND WILL UPDATE EVERYONE.

Gina in the service department was amazing and very supportive. Nd transparent around the cars issue. James from sales facilitated getting the service support needed expeditiously. Roy from sales was not very responsive and it caused a week delay in getting support. I was not pleased with the communication gaps.

Customer service by Ricardo and Samir was exceptional. Good deal and very helpful and friendly.

Efficient and prompt service. Easy to schedule and good communication. Much better experience than last service

Excellent service as always. Jin Yoon was super patient and helpful the entire time. Very pleased with the experience received at your dealership. The other people at the service dept were also very nice.

Very good service. Gina is very helpful and I am pleased with her service, she is an excellent worker.

Very accommodating, helpful, and considerate of my needs.. My appointment was set with one day notice, and I had no issues.. My associate Ahmed was helpful in explaining all in which took place.. I'll definitely make BMW of Bloomfield my go to stop for my car needs..

Great calm professional services no pressure , reasonable with tons of personality . Felt super confident and safe working with my rep good dude