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Paul Miller Toyota of West Caldwell

(408 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2015 consumer dealer award

Reviews

(408 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Miller Toyota of West Caldwell from DealerRater.

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my service guy Sergio in parsippany was incredible.

my service guy Sergio in parsippany was incredible. he is so kind and explains everything. i appreciate him so much!!! thank you, nancy levy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted to hear that Sergio provided you with such a positive experience at Paul Miller Toyota! It's great to know he was kind and informative. Thank you for sharing your feedback, and we look forward to serving you again!

First time going to this dealership and I’m very pleased.

First time going to this dealership and I’m very pleased. Thank you Allan you are a great salesman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate you taking the time to leave Allan and Paul Miller Toyota this awesome review, thank you!

Led by Jason and Chris you are not going to get better

Led by Jason and Chris you are not going to get better guidance and or professionalism with your car whether it’s an oil change or a mechanical overhaul. Thanks Guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Brian, we're delighted to hear that Jason and Chris provided you with top-notch service at Paul Miller Toyota. Thank you for the kind words!

Very professional and transparent with Kevin.

Very professional and transparent with Kevin. Excellent service and great accommodation in the waiting room.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Cathy, we're delighted to hear that Kevin and the team at Paul Miller Toyota provided you with excellent service. Thank you for sharing your experience!

Marvin was our salesman He was very knowledgeable and

Marvin was our salesman He was very knowledgeable and helpful during our experience at the dealership Highly recommend him and this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're delighted to hear Marvin provided such knowledgeable and helpful service during your visit to Paul Miller Toyota. Thank you for recommending both him and our dealership!

Have had two positive experiences buying cars.

Have had two positive experiences buying cars. It’s nice to deal with honest and efficient professionals.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ken, we're delighted to hear about your positive experiences with us at Paul Miller Toyota. Thank you for recognizing our team's honesty and efficiency!

Went in for maintenance service, and Alan was very

Went in for maintenance service, and Alan was very helpful as always. Bought a maintenance service plan that day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Manju, we're delighted to hear that Alan provided helpful service during your visit at Paul Miller Toyota. Thank you for choosing us and sharing your positive feedback!

Very helpful and polite but the service is very

Very helpful and polite but the service is very expensive. I only could afford 1 service at a time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your feedback, Theresa. We appreciate your input and encourage you to reach out to the Paul Miller Toyota team if you need further assistance!

Jason was amazing!

Jason was amazing! They gave me a loaner and was always there for me every step of the way!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks, Melanie, for sharing the 5-star rating you had on your experience with Jason at Paul Miller Toyota. We appreciate it!

Went in today to pick up my tacoma trd pro and was

Went in today to pick up my tacoma trd pro and was extremely satisfied with Kelly and the whole team. Kelly is awesome makes you feel comfortable and they move fast. I was in and out in about 30 minutes. The car was super clean and exactly what i was waiting for. Really happy with the overall experience 5 stars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

JD, we're delighted to hear that Kelly and the Paul Miller Toyota team made your Tacoma TRD Pro pickup a smooth experience. Enjoy your new ride, we wish you many safe and happy miles ahead!