Reviews
West Orange buyer
Paul was great I was in an out in under an hour even look at prices for tires for me and they’re running a special. It was a great deal I’ll be back at the end of the month to do my tires
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to know you had a great experience with Paul at our dealership. We look forward to seeing you again for your tire needs later this month! Thanks for choosing Paul Miller Toyota of West Caldwell.
Very happy to buy a new car from this dealership.
Marvin is very friendly and helpful. He is also very patient to explain the details about the car. He used to be a car mechanic in the store and knows the cars very well. I am really happy to get the car, which I want with a very good price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're delighted to know that Marvin's expertise and friendly service made your experience at Paul Miller Toyota of West Caldwell a great one. We hope you enjoy every ride in your new car!
Great Sales Advisor
Himanshu was very nice, helpful and knowledgeable. He did not pressure us and answered every question to the best of his ability. I would definitely recommend him to anyone buying or leasing a Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Roseanna, it's great to know that Himanshu provided you with such a positive experience at Paul Miller Toyota of West Caldwell. We appreciate your recommendation and look forward to assisting you in the future!
Great service & recommendations maintenance team
Kevin was excellent. He took the time to explain the details of my cars needs. I highly recommend him. Also very personable and a true asset to the Toyota maintenance department!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kathy, we're so glad to know that Kevin was able to assist you with your car's needs at Paul Miller Toyota of West Caldwell! We appreciate the recommendation and will pass along your kind words. Safe travels!
Great Customer Service
Kevin was knowledgeable, helpful & very professional. He took time to explain what I needed & what was done to my car. Excellent customer service. Thanks also to tech Ji W. I was in & out much faster than I expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Audrey, it's great to know that Kevin and Ji provided you with excellent service at Paul Miller Toyota of West Caldwell. We always aim for efficiency without compromising quality! Thanks for the feedback.
Excellent Service
Excellent service was in and out with an oil change within 15 minutes. Staff is professional and knowledgeable. They make you feel part of the Paul Miller family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael, it's great to know you had such a positive experience at Paul Miller Toyota of West Caldwell. We're proud that our team could provide quick and professional service for your oil change. Thanks for being part of the family!
West Caldwell Toyota
Paul Miller in West Caldwell is the best. Tech. Chris G. give you the best customer service and very professional. Their repair work is excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rob, we're delighted to know that Chris and our team at Paul Miller Toyota of West Caldwell provided you with top-notch service. Thanks for the positive feedback!
Learn to do your job
The tech was unable to find the nail in the vehicle tire which was losing pressure, when we went back the next day they put a black twizzler in our tire. Is that really how you will fix a car? But our service advisor Chris was very nice
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, while it's wonderful to hear this praise for Chris, I'm sorry to learn about your experience with the tire repair. This is not indicative of our usual thorough standards and we'd like to look into this further for you. Please reach out directly so we can discuss this matter in more detail. Thank you, Kristopher Bonagura - Service Manager - (973) 287-4057
Good customer service
The staff is pleasant and they call you when your car is done and if they find any issues with it and it a look ways done when you need it to be
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Scott, thank you for taking the time to leave us a review! We're glad to hear that the Paul Miller Toyota of West Caldwell team was pleasant and kept you informed throughout your visit. Have a great day!
Excellent Service with a Smile. Thank You.
Alan and all staff and mechanics who cared for my Toyota Corolla provided excellent service. Everyone was knowledgeable, friendly, and helpful. I highly recommend Toyota of West Caldwell, NJ for service and when buying a new car. I really appreciate the reminders for the next service. Thank you. Kathy S
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kathy, thank you for the kind words and recommendation! We're glad that Alan and our team at Paul Miller Toyota of West Caldwell provided excellent service. Your satisfaction is important to us, and we look forward to assisting you with your future car needs. Have a great day!