Reviews
Buying my new car
Kelly was exceptional in helping me buy a new car. There were some problems, but Kelly worked them out and I now own a New Toyota Corolla. Everyone there was so nice and I would certainly recommend Paul Miller to anyone.Thank you to all who helped me. As a bonus, I spun the wheel and won a 65" flat screen TV. It doesn't get better than that. Thanks again. Mary Kaba
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mary, Thank you for the kind words and thoughtful review! We are delighted that Kelly and our team provided you with top-notch service and we look forward to assisting you next time. Enjoy your new Toyota Carolla and we hope to see you down the road, take care! -- Paul Miller Toyota of West Caldwell Team
Great service
Had my 90k service appt. Sergio was great as usual. Provide me with a loan car, making me happy. Great customer service/satisfaction. Thank you Sergio and Chris for addressing all of my concerns.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review about us here at Paul Miller Toyota of West Caldwell! We will be sure to pass along the kind words about Sergio and we hope to see you down the road. Take care!
Satisfied Customer!
Making an appointment is very easy to schedule. Arriving at the service center, I was greeted by employees. Sergio was excellent at listening to my concern. The service I requested was addressed in a timely manner and Sergio was able to provide me with follow up information that was clear and concise. Sergio was professional and friendly..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Much appreciated Maryann! We will be sure to pass along the kind words about Sergio. Hope to see you next time here at Paul Miller Toyota of West Caldwell!
Work with a great salesman....
Omar Rodriguez was a great representative...He understood what I wanted and what I was willing to pay for it and he worked with me the entire way...Great guy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're elated that Omar hit the mark and made your experience a total success! Thanks for working with us at Paul Miller Toyota of West Caldwell. Please let us know if there's anything else we can do for you!
Great Service. Would highly recommend dealership.
I am always pleased. Kevin provided excellent customer service. My experience at Paul Miller Toyota is always positive. Service is provided in a timely manner and always explained to me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nanci, thank you for the great review! We are so glad to hear that Kevin delivered such a successful service experience. Drive safely, and we hope to see you back at Paul Miller Toyota of West Caldwell!
Paul Miller Toyota is Outstanding dealership
Tyler provided excellent customer service. I’ve been going to Paul Miller Toyota for over 20 years for service, parts and sales. It it an outstanding dealership with friendly and supportive staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dennis, we are so grateful for your 20+ years of business! Thank you for choosing Paul Miller Toyota of West Caldwell and for highlighting Tyler's great work. See you next time!
Car purchased
I bought a Corolla and I’m loving it. Marvin Garcia was my sales rep and he made the whole car buying process smooth and easy no pushy sales tactics. I would recommend him to anyone looking to purchase a new or used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michelle, thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Marvin and the Paul Miller Toyota of West Caldwell team. Drive safely in your Toyota Corolla, and we hope to see you back again down the road!
Sales Manager comes though
Talk about great service. My 2021 Avalon Limited Hybrid had been sitting for 8 weeks while I was away. I had trouble starting it when I got back from being away. This was around 5:45 pm on August 24th. After trying a few things I called the West Caldwell agency. I also live in West Caldwell. I spoke with Mr. Nelson Moreno, who I found out was the sales manager. After discussing my problem Mr. Moreno offered to stop by to check out my car. I thought this was amazing because it was late in the day and I'm sure Mr. Moreno would have liked to end his day and go home. Well, he came to my apartment building where I met him. He checked my car and said he was going to his car to get a booster which he did. He got my car started and told me to drive it and it would be fine. He also gave me his personal cell phone number and the number of Toyota road side service in case. Amazing service on such short notice. I can't say enough about how well Mr. Morena treated me and the super service he gave me. Many thanks. Joe P.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review, Joe. We are so happy to hear that our team worked hard to assist you. We appreciate your trust in us to ensure you were satisfied, and if there is anything else we can do to help you further, please let us know! All the best, the Paul Miller Toyota of West Caldwell team.
2009 Camry 196,000
Had a great experience with Sergio. Had been given the free multipoint inspection and made aware of the services my car needed. Will come back again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Josh, thank you very much for this great rating and review. We're delighted to have earned your business here at Paul Miller Toyota of West Caldwell! We will be sure to pass your kind words along to Sergio.
Great team!
Excellent services provided by the team at Paul Miller Toyota in West Caldwell. Ricky is an excellent sales person to go through the experience of getting into a new vehicle and Ilya from financing was great to work with for finalizing the process. Great work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this positive rating and review of our team here at Paul Miller Toyota of West Caldwell! We're delighted you enjoyed working with Ricky and Ilya. We will be sure to pass your kind words along!