Reviews
Due to the inventory shortage...
...buying a car is not a fun experience these days. However, Alexa made it about as simple and stress free as possible. She kept me up to date and notified me immediately when a vehicle I may want came in. I would've preferred the final price be closer to what is listed on the website, but I can't have complaints overall.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are delighted that Alexa went the extra mile to make the purchase experience easy and efficient! Thank you for choosing Paul Miller Toyota of West Caldwell and for sharing your valuable feedback. If there is anything else we can do for you, please don't hesitate to be in touch. Safe travels in your new car!
Great!
I was treated with courtesy and respect and the dealership staff went out of their way to make sure that my expectations were met. The car was delivered clean with fit and finish and they took their time reviewing everything with me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, it's wonderful to hear that our team's above and beyond service made your experience so positive. We're glad you appreciated our presentation upon delivery, and the whole Paul Miller Toyota of West Caldwell team hopes your new ride is a dream to drive!
Fast and efficient
Purchased my leased vehicle. Was able to complete the process quickly and efficiently. The assistance of the sales person and manager was greatly appreciated. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Heather, thank you for taking the time to provide such great feedback! It's a pleasure to know our team could assist you and make your experience a memorable one. We look forward to working with you again in the future!
Happy customer
I bring my 2016 4Runner for service every 5,000 miles, I just brought it in for the 130,000 mile service. This is my 4th 4Runner and all were purchased at this location, prior from Caldwell Toyota. I would not come for service at this dealer if I was not entirely satisfied. The service staff is always courteous and keep me updated on the progress of my service. Plus I get to see my salesman, Jim Velsor.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charlie, thank you for the outstanding feedback! We truly appreciate your kind words and your loyalty to our dealership!
Great Experience!!!
I brought my new car in for its 5,000 mile tune-up. I also asked for the serviceman to double-check the tire pressure. Everything was done thoroughly but quickly, while I waited. And the wait time was less than what they had told me it would be!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the excellent five-star review! It's a pleasure to know you had such a great experience with our service department and we hope to see you again in the future!
Customer for life
My seventh Toyota at Paul Miller. Marvin in sales was friendly, knowledgeable and very efficient. Illia in finance also completed the purchase very efficiently. Great team, and I know the service for years to come will be second to none!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the positive feedback regarding your recent experience with us! We truly appreciate your loyalty to our dealership and look forward to working with you again in the future!
Reliable and Consistent
Great service, thorough, efficient and always friendly. They do quality work, they run on schedule and the staff are always in a good mood. This is the best Toyota dealership to have your car serviced at.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive feedback regarding your recent experience with us!
Very good service, helpful and knowledgeable staff
The fee structure was a bit extensive and ended up costing more than it seemed from the start. But I am very happy with my purchase, the truck and the people I was interacting with throughout the process. There are some bodywork flaws that I have noticed and need to follow up with or fixed while it was at the dealership. But overall it was a pleasurable experience and am content with the service!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Charlie, thank you for the excellent five-star review! It sounds like you had a great experience at our dealership and we hope to see you again in the future!
Service
Service was fine, on time. But waiting area can have TV to view or add magazines to read while wait. Hope they will do that to improve service to customers. Thanks.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the opportunity to service your vehicle. We are happy you had a good experience. Unfortunately due to covid 19, we have removed our newspapers and magazines for the time being. We offer two waiting areas one we refer to as the quiet waiting lounge and our TV waiting lounge a little further up the hall on the right-hand side. I hope this helps for your next visit and we look forward to servicing your vehicle in the future. If you have any questions or concerns please feel free to email me at kbonagura@paulmiller.com. Best Regards Kris Bonagura
cozy comfy corolla
the car I wanted just came in to dealership, so it took little extra time for the whole buying process. overall a great experience! will recommend to other family members looking to trade in for new!!!
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Julie, we appreciate you taking the time to provide such great feedback! It's a pleasure to know our team could assist you with your car buying process and we look forward to seeing you again soon!