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Glen Toyota

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (54 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award
New (201) 254-3497 (201) 254-3497
Used (201) 254-3768 (201) 254-3768
Service (877) 638-4926 (877) 638-4926

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (54 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Glen Toyota from DealerRater.

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Brake pads and oil chance

Getting break pads serviced on my 2009 Corolla. Bought the car here and I get my car here serviced. I've been coming to Glen Toyota for 7 years. Love the coffee. It's convenient for me because it's right off e highway.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Toyota Recall

I have a Toyota Corolla and had a recall. Came to Glen Toyota to get it taken care of. I'm still in the service shop waiting but eg are accommodating me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil chance general service

This is my third time here at Glen Toyota. I'm getting an oil change and general service and this is my third time here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service Dept cannot supply key as requested

We just purchased a used car from another dealer and needed a duplicate key. Due to close proximity to Glenn we contacted them by phone with our need and they suggested they could oblige us and made an appointment for 8am the following morning. We asked for the same key, one with laser key and keychain attachment as the one we have. After one hour, we received a programmed key without the laser key and keychain attachment. Apparently, Glenn Toyota needed to order the laser key and keychain attachment from California? We declined the key as it was not the key requested and we were not advised of their inability to furnish our request. Fortunately,there is another Toyota Dealership in the immediate area able to provide excellent customer service by listening to the requests, offering options to the client and being able to fulfill all the customer requirements without needing to send to California to complete a clients service request. All within an hour.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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First new car!

I just got my first new car from glen Toyota. John was my salesperson he was very helpful and explained everything. Mike in the finance department was very thorough and showed me all the options Toyota has to offer. I am keeping my car for a while so I got an extended warrenty. No pressure at all just a professional caring dealership. Thanks again Glen Toyota

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Tay, my name is Claudio Basso and I am one of the managers here at Glen Toyota. I wish to personally welcome you to our family of happy customers. Now that you have started your ownership journey rest assured myself and my team stand ready to help you with any difficulties, issues or problems you may encounter with your new Toyota. In case of need do not hesitate to contact me directly. I am available to you at 201 - 791-8858 X 215 or cbasso@glentoyota.com now... drive safely! Claudio Basso

Nice dealership

This is the best dealership in tristate area. John kraiza sales consultant is best salesman and is very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great non-pressure sales man. GREAT 2011 Camry!

Our salesman was very non-pressure but very helpful in allowing us to make many important decisions. John was straight forward and got us into a wonderful, "brand new" 2011 Camrty. We love the car and would gladly recommend John and the dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Old school toyota dealer A++++

I was shopping for my new prius Plugin for a week and visited both Pristige and Parkway but as for the pricing and friendly staff the Glen toyota was 2nd to none. They offered me a fair price on my tradein and offered a great lease price on the plugin. I'm very happy with their before, during and after sales service... Would highly recommend them if you're in the market for a new Toyota in NNJ area Truly an asset to Toyota's community

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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horrible post-sales customer service

dealer has made a mistake in the dmv paperwprk that resulted in temporary plates expiring - in spite of assurances that new temps would be sent , none are sent -multiple phonde calls are not returned leaving the car vulnerable for ticketing - all they are interested in is evaluation - i gave my honest evaluation of the dealership to toyota - i guess they did not like automatic excellent that they hoped for so that they dont even bother tto correct their mistakes . br forewarmed= if problems after the sale - you are nothing after the sale - buy at your own peril

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

I would like to apologize for inconvenience that you faced at our dealership in regards to the registration. Please let me know if there is anything that I could do for you in the future.

Buying Used

I got a great deal on my 2008 Toyota Camry, it had very low mileage and in a great price range. I almost thought I was getting cheated out, but I looked at it, test drove it, listened to it and it's like brand new.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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