Reviews
Write a reviewBrake pads and oil chance
Getting break pads serviced on my 2009 Corolla. Bought the car here and I get my car here serviced. I've been coming to Glen Toyota for 7 years. Love the coffee. It's convenient for me because it's right off e highway.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Toyota Recall
I have a Toyota Corolla and had a recall. Came to Glen Toyota to get it taken care of. I'm still in the service shop waiting but eg are accommodating me.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil chance general service
This is my third time here at Glen Toyota. I'm getting an oil change and general service and this is my third time here.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Dept cannot supply key as requested
We just purchased a used car from another dealer and needed a duplicate key. Due to close proximity to Glenn we contacted them by phone with our need and they suggested they could oblige us and made an appointment for 8am the following morning. We asked for the same key, one with laser key and keychain attachment as the one we have. After one hour, we received a programmed key without the laser key and keychain attachment. Apparently, Glenn Toyota needed to order the laser key and keychain attachment from California? We declined the key as it was not the key requested and we were not advised of their inability to furnish our request. Fortunately,there is another Toyota Dealership in the immediate area able to provide excellent customer service by listening to the requests, offering options to the client and being able to fulfill all the customer requirements without needing to send to California to complete a clients service request. All within an hour.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
First new car!
I just got my first new car from glen Toyota. John was my salesperson he was very helpful and explained everything. Mike in the finance department was very thorough and showed me all the options Toyota has to offer. I am keeping my car for a while so I got an extended warrenty. No pressure at all just a professional caring dealership. Thanks again Glen Toyota
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Tay, my name is Claudio Basso and I am one of the managers here at Glen Toyota. I wish to personally welcome you to our family of happy customers. Now that you have started your ownership journey rest assured myself and my team stand ready to help you with any difficulties, issues or problems you may encounter with your new Toyota. In case of need do not hesitate to contact me directly. I am available to you at 201 - 791-8858 X 215 or cbasso@glentoyota.com now... drive safely! Claudio Basso
Nice dealership
This is the best dealership in tristate area. John kraiza sales consultant is best salesman and is very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great non-pressure sales man. GREAT 2011 Camry!
Our salesman was very non-pressure but very helpful in allowing us to make many important decisions. John was straight forward and got us into a wonderful, "brand new" 2011 Camrty. We love the car and would gladly recommend John and the dealership!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Old school toyota dealer A++++
I was shopping for my new prius Plugin for a week and visited both Pristige and Parkway but as for the pricing and friendly staff the Glen toyota was 2nd to none. They offered me a fair price on my tradein and offered a great lease price on the plugin. I'm very happy with their before, during and after sales service... Would highly recommend them if you're in the market for a new Toyota in NNJ area Truly an asset to Toyota's community
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
horrible post-sales customer service
dealer has made a mistake in the dmv paperwprk that resulted in temporary plates expiring - in spite of assurances that new temps would be sent , none are sent -multiple phonde calls are not returned leaving the car vulnerable for ticketing - all they are interested in is evaluation - i gave my honest evaluation of the dealership to toyota - i guess they did not like automatic excellent that they hoped for so that they dont even bother tto correct their mistakes . br forewarmed= if problems after the sale - you are nothing after the sale - buy at your own peril
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I would like to apologize for inconvenience that you faced at our dealership in regards to the registration. Please let me know if there is anything that I could do for you in the future.
Buying Used
I got a great deal on my 2008 Toyota Camry, it had very low mileage and in a great price range. I almost thought I was getting cheated out, but I looked at it, test drove it, listened to it and it's like brand new.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase