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Jack Daniels Audi of Upper Saddle River

(981 reviews)
Visit Jack Daniels Audi of Upper Saddle River
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (855) 356-3721 (855) 356-3721
Used (855) 356-3744 (855) 356-3744
Service (888) 811-4021 (888) 811-4021

Reviews

(981 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jack Daniels Audi of Upper Saddle River from DealerRater.

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After going to about 3 other dealerships, I decided to...

After going to about 3 other dealerships, I decided to Audi of upper saddle river a try and I’m very happy I did. If you go here ask for Ava Park!! She is the most professional and caring sales person I’ve ever dealt with! She is very informed about the cars, cares for her customers and accommodated me with everything I wanted. I’m so happy I went here and will be returning when my lease ends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Michael went above and beyond to be accommodating and get...

Michael went above and beyond to be accommodating and get the best deal for you. He got my daughter a great deal on her favorite car and then did the same for me even thou I gave him a very hard time. He’s the best! Shout out to Adam thank you guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Michael was a pleasure to work with. I went in for an oil...

Michael was a pleasure to work with. I went in for an oil change on my 2014 Q5 and went home in a 2020 Q5. He was very easy going and did not pressure me into anything, just have me the right deal to get me in a new car. I highly recommend Jack Daniels Audi and especially Michael Condosta.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brandon Mallis was a pleasure to work with. I will...

Brandon Mallis was a pleasure to work with. I will definitely recommend him to friends and will most certainly use him again for my next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Yusairi was on top of everything, she followed up...

Yusairi was on top of everything, she followed up meticulously, and with diligence, therefore we purchased the SUV on the same day! No push no pressure only solutions kind of approach thanks to Adam, Shawn also. cheers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I turned in my q5 and released a new AUDI. I had the wear...

I turned in my q5 and released a new AUDI. I had the wear and tear protection on the Q5 and now the leasing company is telling me they have no record of this. I paid monthly within my lease. They also switched my leasing company on my new lease without telling me if I did I'd lose the 450 return fee, leaving me with a 2300 bill and no wear and tear protection. They took my car so fast the info was in the glove box and now they are passing it on to all different people. I have filed a complaint and I an working with the leasing company as well as the protection company but so far nothing but my 2300 bill. Very disappointed!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

What a great experience!! It was great dealing with...

What a great experience!! It was great dealing with Peter and Shawn. Give them a shot on your next Audi purchase or lease- great people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Fantastic people and cars at Jack Daniels of Upper Saddle...

Fantastic people and cars at Jack Daniels of Upper Saddle River. The best service in the business. I’m on my fifth Audi and could not be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Will is an absolute pleasure to deal with. He is...

Will is an absolute pleasure to deal with. He is professional, courteous, knowledgeable and direct. He got me exactly the car I wanted with all terms explicit

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

One of the best! Went in for a new lease and Michael was...

One of the best! Went in for a new lease and Michael was so welcoming and gave me every option possible to try and satisfy my needs. Charming guy with great sense of humor; made the whole dealership experience very enjoyable. I will be seeing him again for future leases and may also purchase a vehicle with him for my fiancé. Highly recommended!!! If I can give more than 5 stars I would. He’s more than qualified and knows everything about every vehicle in the dealership. If you want someone whose confident in giving you a great deal and great vehicle, Michael is the one! Thanks again for everything I’m so happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.