Jack Daniels Audi of Upper Saddle River

We love Matt! We came in to service our 2014 A4, but she needed a bit more work than anticipated. Before you know it, we were driving away in her younger sister.

Jack Daniels Audi of Upper Saddle River provided an excellent car buying experience. The associates were professional and welcoming. Brandon, our sales associate, was extremely accommodating throughout the entire process from test drive to drive out the door with my new Q5! I would recommend this Audi dealership.

Ava Park and Carlos Amaya at JD were extremely helpful in getting me the right deal for the vehicle that worked best for me. Thank you!

Hurts to report this just a month to the day I picked up my Audi and a 1st time Audi owner, this dealership went from a 5 star down to a 0-1 star yesterday 11/27/2020. I guess it’s true after the Sale they don’t care. In this case they should be to the fact the service department did not inspect the vehicle when it was returned on lease. I requested the badly damaged bumper fixed, was told they would reduce the price so I can have it fixed, Really ?? Then they decided to fix it. I had to take my car to get gassed up when I picked it up and then the shade was missing in the trunk. A few weeks later the engine coolant light came on in the vehicle. When I went to look the coolant tank was empty. I had to return the vehicle on 11/16/2020 and was without the car until 11/24/2020. Found engine coolant leak, faulty thermostat and heater core that needed replacement. It was all covered under warranty thank God, but something that should have been recognized before putting on the lot for sale. THEN just a few days later 11/27/2020 I go to transfer my plates over to the car the dealer plate would not come off, the license plate holder was broke. When I contacted the dealership they said it’s Black Friday and are not available to speak. I was texted by my Sales Person Ariel that Ken said the plate was replaced and new and was noted on my paperwork. The license plate frame was not new and took it for a second opinion and concurred the license plate frame was not new. I wasn’t making this sh** up. I should not have to fix things on my own especially an Audi and from a dealership that has been in business for 50 years. My suggestion to anyone purchasing preowned from this dealer ask for reports and check lists. Mine was missed and was stressed, aggravated for a month when getting a new vehicle its supposed to be a great experience not going back and forth to your dealership. I never had an experience like this and would greatly consider my choice again to return to Jack Daniels to purchase in the future :( Dissatisfied New Audi Owner

Michael and Carlos were a pleasure to deal with. They went out of their way to make the process as easy as possible. Thanks guys!

Very pleasant experience. Peter was a gentleman and professional. We were treated with respect and courtesy. Peter, Shawn and Carlos made process enjoyable!! We loving our new Audi( Alberto) already! Thank you.

Absolutely incredible service. The energy in the dealership between everyone I encountered was extremely positive and comforting. I was extremely happy with my purchase, left with what I came for and was in and out within 2 hours. Will definitely be recommending this specific dealership to everyone I know (and I know many) due to the overall friendly and professional atmosphere and the service specifically from William Giarusso, Shawn Memetov and Adam Zabrocki

Both Peter and Adam are friendly and professional. Service was quick and honest and the deal was fair. Terrific experience all around. Big thanks to both.

The dealership was very clean and nice. The staff was very friendly and helpful. I was very happy with the process. The dealer understood my budget and was able to make it work.

I brought my 2017 Q7 in for routine maintenance and after getting a call from Michael, I went home in a new 2021 Q7. He made the entire process extremely easy and was very fair on the trade-in value. We had a number of back and forth calls during the day and not once did I ever feel pressured. I would work with Michael and the team again in the future.