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Open Road Acura of Wayne

(89 reviews)

Reviews

(89 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Open Road Acura of Wayne from DealerRater.

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Great services, Attention to Detail

Vince Russotto, who sold us our 2012 Certified Pre-Owned 2012 TL, helped us make sure that our purchase was worthwhile. Vince helped me to contact the Service department when I had to bring the car back for minor repairs. He ensured me of the dealership's goal to satisfy all customers, and lived up to his word.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Highly Recommend Open Road Acura, Vince Russotto

Vince Russotto was a pleasure to work with. Honest and straightforward. Not the common image of a car salesman. He was so helpful that I went back to him a few months after purchasing a 2015 RDX and bought a used 2007 Honda Civic from him for my son. I had dreaded shopping around for a used car, so I contacted Vince, and he said he had that car on the lot. I got an excellent deal on a great car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A great buying experience

I purchased my first Acura from Open Road thanks to the excellent rapport I had with Vince Russotti who was the salesperson. Mr. Russotti helped to facilitate the sales price of the car and was invaluable with all aspects of the paperwork and financing. His open and friendly manner, his insights and suggestions were essential to helping me make my decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Open Road Acura Wayne

Vincent Russotto was a pleasure to deal with and made the entire buying process very enjoyable. I really felt that he took my families needs for our vehicle into consideration and there really was a NO pressure environment. I highly recommend Vince and Open Road Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience with Vincent P. Russotto

My wife and I recently bought a 2016 MDX from Vincent P. Russotto at Open Road of Wayne. Our experience working with them was easy and friendly. Vincent made our first MDX purchase pleasurable and enjoyable. He was not pushy and very patient, found what we wanted, negotiated price and terms professionally and provided us with our great MDX. From our very first visit and test drive with Vincent to the delivery of my vehicle, installation of my new license plate, etc., we were totally satisfied. Every employee I came in contact with was very friendly and anxious to help. We didn't get the same experience at other dealers. Highly recommended this dealer to everyone!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service is great

The service team over there at Open Road Acura of Wayne is great. Craig is service knows what he is talking about and his techs are great. I do wish they have the snacks back but I'll overlook that for quality service any day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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New car experience

We were in very good hands having Vincent P. Russoto as our sales consultant. Very knowledgeable when assisting us.Not only was Vince a professional salesman but also friendly and pleasant to work with. Thank you !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New TLX

I am writing this on behalf of Vincent P. Russoto. Thank you for helping my parents with their 1st brand new car purchase. They think very highly of you. I drove the car and it is superb! Sincerely, Tia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Vincent P. Russoto

Our first time purchasing a new car and were so happy that Vincent P. Russoto was our sales consultant.Friendly and very knowledgeable. Vince made us feel like family while assisting us. Great customer service that is hard to find these days. Thank you!!! Love my TLX..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very professional & respectful to customers needs

Very happy with the new TLX version Acura just put out. I chose Acura because of their reliability records with respect to maintenance. We hope to keep this car for quite a while, but will steer any prospective buyers to your product line. Salesman deserves an A+++++ Thanks again for the NON-PRESSURE sales. Sincerely; Ron DiPietro

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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