Chrysler Dodge Jeep RAM of Paramus

Transmission module had to be replaced, when they said it was ready, I picked it up and went on my way to work just for the transmission to stop working after 20 minutes. After 3 days of refusing to offer me alternate transportation because my new vehicle was having transmission issues (not working at all). I was told from another dealership that they were lying to me about the age requirement for rental (which is 21 through enterprise) and authorized 5 day reimbursement for said rental through enterprise. When I called to confirm this with my service advisor Liza. She quickly and rudely confirmed and then hung up on me. All after having too beg them for a ride home because I live father than there 5 mile shuttle radius.

Jay Hernandez was my sales rep. From the first minute I was introduced to him he was extremely professional and sensative to my needs. He was very patient with me and all of my requests as well as very knowledgeable about the truck I purchased. Manny was also very good with my financing. I had a great experience with this dealership and I would definitely buy another vehicle from them.

I purchased a 300S from this dealer. I have brought the car back for service for the same issue 5 times. This service department misdiagnosed the issue incorrectly the first three times and failed to resolve the issue the remaining 2 times. Now I am being put at the end of the line like a stranger and being made to wait 2 weeks by this Service Manager before they will look at my vehicle again. Horrible Service! While some employees here are awesome and go way out of their way to be helpful others are rude and don't care that you are a paying customer. If it's all the same to you do not give this dealership your money as they will smile in your face but when the going gets tough they will leave you flat! I will not be a returning customer. Buy somewhere else! Anywhere Else!

I will never go back to this dealer. They lie about what they can do . They offered to buy me out of my lease and Get me into a new car. They said that I would not see any remaining payments from my lease. It took 2 weeks to get the car we asked for. Today we were there at 9 am for paperwork and negotiations and our salesman barely said 2 words to us. 4 hours later we were on the finance office with final paper work stating a negotiated price ( never happened)! And hidden on the final price were the remaining payments for my lease. They appoligized that Leo was not truthful from the get go. Then we were asked to sit down and work out details. Just to find out there would've no deal because they didn't want to budge on price. They are the biggest group of liars. The managers are of no help either. Don't trust them!!!

I just purchased a 2014 Jeep Cherokee Limited and with the help of Angel Vargas got exactly the car I wanted at an excellent price! I have never had an quicker more pleasant buying experience with any dealership. Angel went above and beyond to get me exactly the car I wanted without having to order it. I would feel very comfortable recommending this dealership and specifically Angel to everyone I know.

This dealer is very friendly from the first time my husband visited we got to walk around the lot and not be hounded by sales people. We visited 3 times and then finally decided to lease a Jeep Wrangler for our son from them. We did not feel pressured and they answered all our questions. Brandan is an excellent salesman and I would recommend this dealer to friends and family. Thanks Rt4 Jeep of Paramus:)

This dealership is absolutely the worst around! I scheduled my service appointment and I was running late. I called to inform the service department and they told me they could still accommodate me. Let me just say that I live about a half hour away from this dealership so it is a bit of a drive. However, when I got there the lady at the desk was as rude as can be and exclaimed, "Your an HOUR late, there is nothing I can do for you." Then she proceeded to tell me I would have to wait two hours for an oil change. I am sorry but if you could not accommodate me you should have told me on the telephone and I would not have drove over 40 minutes in traffic! Stay away this place is horrible! This isn't the only poor experience I've had, the sales department is even worse. They had me in tears telling my credit is so poor that I can't afford to buy a car. The guy was so rude to my husband that he almost snapped! Very unprofessional! ca

I had an excellent and pleasant buying encounter at your dealership. Very responsive and considerate sale professionals helped me to make good on my choices. I’m very satisfied with my experience by concluding the deal without hassle, pressure, and unnecessary hypes. I especially thanks sales consultant Mr. Ivan Howell and sale manager Mr. Reggie Reid for exhibiting high professionalism, honesty, and integrity. Thanks! Keep up the good work.

Brandan Quinones was the most helpful sales person in my automobile shopping expeirence. i will recommend everyone i know to come and purchase from Brandan. He assisted my husband and i very well, and answered all my questions. We love our new 2014 Jeep Wrangler.

As soon as l stepped inside the building Mr. Jay Hernandez started asking me about the kind of car that l was looking for and he immediately made me feel that l came to the right place. Like a true professional he guided me in the right direction and got me the truck that l was looking for; l am very thankful for his help and that of Mr. Timothy Tidwell. l really appreciate what they did for me. Thank you very much...