Chrysler Dodge Jeep RAM of Paramus

The level of incompetency at this service center is abundant. The arrogance and rudeness of both Liza and Michael were on display from sentence one. We stated that we were never treated this way at Honda and Michael's response was, 'Well, this sure ain't Honda" That was the only thing that he got right in our two days dealing with these people. I would highly recommend staying away from this dealership. I wish I would have searched this site sooner. liza referred to my wife as 'the xxxxx is here' One look at liza and you would understand her animosity toward a beautiful, bright hard working mom. Liza, I'm sure there are many reasons you are unhappy with your life but please do not take it out on customers.

Excellent service. Knowledgable, caring, all around great experience. LOVE EM' LOVE EM' LOVE EM'

BRANDAN WAS GREAT HELP TO MY FAMILY IN OUR TROUBLED CAR SITUATION, HE GAVE US A GREAT DEAL ON TWO CARS THAT WE NEEDED.. THANK YOU AGAIN BRANDAN.

Simply a great experience and stress free purchase at this dealership. A special thank you to Abigail who was absolutely brilliant from start to finish.If you get the chance to work with her, definitely do so! The entire process was quick and easy. Thank you to everyone there for all of your help and great service.

My husband and I have been leasing a Town & Country from this dealership and Mitra for 12 years "4 vehicles" Mitra Surojit is without a doubt the easiest man to deal with in what could be a stressful experience. We feel he is very fair and honest and treats people like he would like to be treated. I made an appointment to meet with him at 2pm and we were on our way home 'all papers signed' by 4pm. The next morning at 11 we picked up our spotless T&C. As for my 4 stars on the price, lets face it you can never get a car cheep enough. Also through the years we have dealt with Ralph Russo in service, he is very accommodating and trustworthy.

Jay Hernandez was my sales rep. From the first minute I was introduced to him he was extremely professional and sensative to my needs. He was very patient with me and all of my requests as well as very knowledgeable about the truck I purchased. Manny was also very good with my financing. I had a great experience with this dealership and I would definitely buy another vehicle from them.

The Sales staff at this Dealership was terrible. Our Sales man was Elie Attieh When my wife and I walked in we were completely ignored. Finally I asked a gentleman who was standing by the door for assistance (Elie), he seemed very preoccupied with his conversation with fellow staffers. I asked to look at pre-owned vehicles he directed my wife and I outside and did not accompany us, even though he was not with customers. My wife and I decided on purchasing a new vehicle after learning about the prices on the pre-owned .My wife informed the salesman that we were no longer in the market for a vehicle not to insult him, and he then continuously contacted her to the point that she felt uncomfortable to come to the dealership. We did not purchase from Paramus because of the lack of customer service and professionalism. We went to Ramsey, we are now very happy in our Chrysler 300, car looks great and drives great, for the price and options we couldn't be more satisfied.

Jay Hernandez was my sales rep. From the first minute I was introduced to him he was extremely professional and sensative to my needs. He was very patient with me and all of my requests as well as very knowledgeable about the truck I purchased. Manny was also very good with my financing. I had a great experience with this dealership and I would definitely buy another vehicle from them.

Transmission module had to be replaced, when they said it was ready, I picked it up and went on my way to work just for the transmission to stop working after 20 minutes. After 3 days of refusing to offer me alternate transportation because my new vehicle was having transmission issues (not working at all). I was told from another dealership that they were lying to me about the age requirement for rental (which is 21 through enterprise) and authorized 5 day reimbursement for said rental through enterprise. When I called to confirm this with my service advisor Liza. She quickly and rudely confirmed and then hung up on me. All after having too beg them for a ride home because I live father than there 5 mile shuttle radius.

I purchased a 300S from this dealer. I have brought the car back for service for the same issue 5 times. This service department misdiagnosed the issue incorrectly the first three times and failed to resolve the issue the remaining 2 times. Now I am being put at the end of the line like a stranger and being made to wait 2 weeks by this Service Manager before they will look at my vehicle again. Horrible Service! While some employees here are awesome and go way out of their way to be helpful others are rude and don't care that you are a paying customer. If it's all the same to you do not give this dealership your money as they will smile in your face but when the going gets tough they will leave you flat! I will not be a returning customer. Buy somewhere else! Anywhere Else!