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Chrysler Dodge Jeep RAM of Paramus

(1,334 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 910-3023 (888) 910-3023
Used (888) 432-9577 (888) 432-9577
Service (855) 918-6526 (855) 918-6526

Reviews

(1,334 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Paramus from DealerRater.

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Great Experience!!!!

Easy process. Branden is great!! We will Defenitly recommend. We went in for one car and left with 2 cars at a great price!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Ms Cipollone, Thank you so much for your patronage and support. And I am so glad to hear that Brandon was able to get you into 2 NEW Jeeps! Please visit us again soon. Warmly, Dean Redmond, General Sales Manager dredmond@rt4cars.com

My Friends are Jealous!!!

Came in to get a car for my wife, and wound up with a great new car for my self. Sales Person Brandan took great care of me. My family and I will always come to Jeep in Paramus!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Ms. Cipollone, Thanks for your kind words and support. Please visit Chrysler Dodge Jeep RAM of Paramus again in the near future, and enjoy your NEW car! Best, Dean Redmond, General Sales Manager dredmond@rt4cars.com

if 10 is the highest value, i'd rate this 11!!!

Elie was absolutely amazing...... friendly, courteous, professional Also met Reggie, Dean, and ?Augie--all definite positives!! My 7th Grand Cherokee which gets better each time Keep up the great work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dear Loyal Patron, I am elated to hear that we were able to assist you with your now SEVENTH Jeep Grand Cherokee. Your patronage and support is sincerely appreciated. Again, thank YOU! Sincerely, Dean Redmond, General Sales Manager dredmond@rt4cars.com

Customer Torture

The level of incompetency at this service center is abundant. The arrogance and rudeness of both Liza and Michael were on display from sentence one. We stated that we were never treated this way at Honda and Michael's response was, 'Well, this sure ain't Honda" That was the only thing that he got right in our two days dealing with these people. I would highly recommend staying away from this dealership. I wish I would have searched this site sooner. liza referred to my wife as 'the xxxxx is here' One look at liza and you would understand her animosity toward a beautiful, bright hard working mom. Liza, I'm sure there are many reasons you are unhappy with your life but please do not take it out on customers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
4 people out of 4 found this review helpful.

We love Branden!! Greatest salesman ever!!!!!

Excellent service. Knowledgable, caring, all around great experience. LOVE EM' LOVE EM' LOVE EM'

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Jennifer, I LOVE reading your review! Please visit us again soon. Sincerely, Dean Redmond, General Sales Manager dredmond@rt4cars.com

THANK YOU BRANDAN!!

BRANDAN WAS GREAT HELP TO MY FAMILY IN OUR TROUBLED CAR SITUATION, HE GAVE US A GREAT DEAL ON TWO CARS THAT WE NEEDED.. THANK YOU AGAIN BRANDAN.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Kirk, Glad to hear Brandan took such great care of you. At Chrysler Dodge Jeep RAM of Paramus we strive to exceed our customers expectations, and it sounds like Brandan did just that. Please visit us again in the future. Sincerely, Dean Redmond, General Sales Manager dredmond@rt4cars.com

Thank you for my new DART!! 8)

Simply a great experience and stress free purchase at this dealership. A special thank you to Abigail who was absolutely brilliant from start to finish.If you get the chance to work with her, definitely do so! The entire process was quick and easy. Thank you to everyone there for all of your help and great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Patron, Thank you for your patronage and support. Please visit Chrysler Dodge Jeep RAM of Paramus again in the future. Sincerely, Dean Redmond, General Sales Manager

My salesman Mitra Surojit is the best

My husband and I have been leasing a Town & Country from this dealership and Mitra for 12 years "4 vehicles" Mitra Surojit is without a doubt the easiest man to deal with in what could be a stressful experience. We feel he is very fair and honest and treats people like he would like to be treated. I made an appointment to meet with him at 2pm and we were on our way home 'all papers signed' by 4pm. The next morning at 11 we picked up our spotless T&C. As for my 4 stars on the price, lets face it you can never get a car cheep enough. Also through the years we have dealt with Ralph Russo in service, he is very accommodating and trustworthy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Dear Friend, Thank you SO much for your kind words and patronage. Please contact us if you need anything else in the future. Again, thank YOU for your continued support. Sincerely, Dean Redmond, General Sales Manager dredmond@rt4cars.com

Great experience, exceededy expectations!

Jay Hernandez was my sales rep. From the first minute I was introduced to him he was extremely professional and sensative to my needs. He was very patient with me and all of my requests as well as very knowledgeable about the truck I purchased. Manny was also very good with my financing. I had a great experience with this dealership and I would definitely buy another vehicle from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Karen, Thank YOU for choosing Chrysler Dodge Jeep RAM of Paramus. I am glad to hear Jay took such good care of you. If you need anything auto related in the future, please do not hesitate contacting me. Sincerely, Dean Redmond, General Sales Manager dredmond@rt4cars.com

Unprofessional Sales Staff.

The Sales staff at this Dealership was terrible. Our Sales man was Elie Attieh When my wife and I walked in we were completely ignored. Finally I asked a gentleman who was standing by the door for assistance (Elie), he seemed very preoccupied with his conversation with fellow staffers. I asked to look at pre-owned vehicles he directed my wife and I outside and did not accompany us, even though he was not with customers. My wife and I decided on purchasing a new vehicle after learning about the prices on the pre-owned .My wife informed the salesman that we were no longer in the market for a vehicle not to insult him, and he then continuously contacted her to the point that she felt uncomfortable to come to the dealership. We did not purchase from Paramus because of the lack of customer service and professionalism. We went to Ramsey, we are now very happy in our Chrysler 300, car looks great and drives great, for the price and options we couldn't be more satisfied.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Dear Patron, I am very disappointed to hear that you had such an unsatisfactory interaction with our staff and dealership. Please contact me directly to see if we can in some regain your trust in the future. At Chrysler Dodge Jeep RAM of Paramus we strive to make every customer service experience an exceptionally positive interaction, and I am sorry to hear that is not what you experienced. Again, please contact me at your earliest convenience. Sincerely, Dean Redmond, General Sales Manager dredmond@rt4cars.com