Chrysler Dodge Jeep RAM of Paramus

Cannot believe a dealership like this exists. From the start of the sale to the purchase, it has been great. Honest and Friendly, is a breath of fresh air in this industry. Feel like I bought a mercedes with the way they treat their customers.

My prior visits to the service department at the dealership were flawless. But, found Tom to be rude and condescending. He also does not return phone calls, i'd avoid him at all cost.

Phone was always answered politely and my call directed promptly. Felt welcomed by the sales staff as they were social, good listeners, friendly and open for all if my questions. Paperwork was completed in a timely manner and financier was efficient and responsive to my sales needs. Staff never lost their patience with me and my 2 year old and fussy newborn. Minivan was cleaned and ready to go when promised. I am still waiting for a few accessories but otherwise would definitely buy here again.

I have been buying cars from Carlos Santa Maria for many years. I bought me 1st car from him all the way up to my current car. The service is ALWAYS excelant, the price is ALWAYS where i need it to be. They make car buying a real pleasure.

Having had less than favorable experiences in the past with other car sales staff and dealerships, I was pleased to discover that Mitra was friendly but low-pressure. It was clear that his goal was to realize a fair and favorable deal for all involved. I appreciated his humor and candor. It is clear that he is interested in repeat business, not the quick and sleazy fast buck. Thankfully, when we finalized the paperwork with the finance office all was in place as promised. That is as it should be.

I had a great experience at Dodge of Paramus. They are very courteous with hotel hospitality. The staff is very attentive and offers transportation to your location while your vehicle is being repaired. I would definitely recommend them to a friend.

I walked into the dealer with no intention to buy the first go round, just browse. I knew my credit score was not up to par. I informed The manager Mike of my current credit and financial situation. He did not shun me or act deterred. He never made me feel like I couldnt get a car from this dealer, unfortunately as some other dealer do. Instead he made me excited and confident that he can help me get into a new vehicle. He introduced me to Manny, a sales rep, who had the same optimistic attitude, he listened and worked with me. We test drove the vehicle, which was a plus. The negotiation was smooth, fast and easy. Furthermore, I am pregnant and must say that every person at that dealer either offered me a seat or water. Everyone was frienly! Finally, I went to Wil for my closing of the sale. He was so helpful and descriptive. I got my GAP insurance through him. Another super friendly, super helpful guy. He helped me get the payoff of my old car. Both Wil & Manny helped me with my new insurance. I felt like all the work was done for me and it was so easy. I would never even take the time to write, except for the fact that I was floored by the excellence in service. I have already spread the word to so many of my friends, family and co-workers and intend to get our second family vehicle from the sales team this fall. Thank you all again!

Service at this location sucks! I previously got my Jeep serviced at the facility across the highway, but which has since been taken over by Hyundai. Unfortunately, the service manager I dealt with in the past did not move over to the consolidated location. The service personnel at this location do not know what customer service means. I recently went in for a simple oil change and tire rotation. During the course of service I had asked for a status on my vehicle. I was told at the 1-hour mark that it would be 30 minutes or less. The 30 minutes went by and still no Jeep. I asked again and was told, 10 more minutes. Well, you guessed it, that 10 minutes came and went and still no Jeep. It took a total of 2 hours to get simple service. And the kicker, I later discovered that a pair of expensive sunglasses I left in my Jeep were missing. I subsequently contacted the service personnel, which took a few attempts as no one returned my initial calls. I received an email, only after I submitted a complaint on the dealership's website, stating I would be compensated for my loss. Well, that was yet another empty promise made by the less than honest employees at this dealership. I would advise that if you venture to get service here you take ALL of your belongings out of your vehicle and bring a good book, the wait will be a long one!

The staff at this Paramus dealership were exceptional. I was able to purchase a new Jeep patriot at a lower cost than previous dealers I had checked. They also made my finance payments fit my budget. It was a great overall experience and I will highly recommend this dealer to others.

They really helped me out by getting me the jeep I wanted and around the price I wanted. The whole staff was courteous and helpful. I would highly recommend friends and family there. I've been driving my jeep about a week now and I'm very satisfied with it.