Chrysler Dodge Jeep RAM of Paramus

The reason I gave such great reviews is because simply I thought very highly of all areas. The one thing that stood out the most was the friendliness of all the people I delt with, they made me feel very comfortable with asking questions about the service of my car.

Went to the dealership after seeing a used minivan available on there website. Coming from New York, we called ahead to make an appointment and to verify that the vehicle was still in stock. We were told yes they had that very vehicle on the lot adn several similar. When we arrive the over pleasantries began but they didn't remember the phone call about verifying if the minvan was still in stock. Max went in for a few minutes and came out and said he was having someone locate that particular vehicle but in the mean time he wanted to show us several others. After showing us the other vehicle, non of them swayed us to not wanting to look at the primary vehicle we came there for, Max went back into the buidling and comes back and stated that the vehicle was sent acroos the street to a partner dealership adn someone put down a deposit, therefore it was no longer available. The old bait and switch routine. We should have left, but coming from NY, my wife thought we could still find something that fit or need for a minivan. We work out a fairly good deal on a particular vehicle, getting them to go down $4000.00 of the listed price, which was to price of the original minivan. Before agreeing we noticed a few things that we didn't like, such missing arm and floorboard cover tot eh middle seats and an overhead light that was out. They said they would fix the issues. Then came time to negotiate with a trade in of your vehicle, and this is where I really should have left. They tried to offer Blue Book value based on porr condition. Absolutely amazing! We had gone into two other dealiership that offerd fair condition. Difference of about $2000.00. Seems like they were trying to recoup the marked down price. They said they their was a humming form the engine and started to justify their assessment. I told my wife absolutely not and let's go. Then the supervison Eric are manager Rocco can out and we both wen to the vehicle, that asked silly questions about the vehicle that they already knew thae answer to. Then they agreed to give an additional $1500.00 for the trade. I still wanted to leave, but my wife thought if was fair, so we went with it. Signed the contract, they said the minor fixes would be done the nest day. We left feeling good. Day 2, return to the dealership. Car was cleaned, but after waiting an hour we were told they need to order the parts and it would be available the following week. After making a wasted trip back to New Jersey we were told that they would give us a gas voucher since we needed to return. My wife returned they fixed the car seat and light, but told my wife that they could not give her a gas voucher. Okay not the biggest deal, but they made her feel as if they did her such a big favor by fixing the car seat and light. Three days after the visit the light went out again. I took the vehichle to my mechanic and he assured me that it was not an electrical problem. He said the light is missing a switch that needs to be ordered. But he said the car needs new brakes and would need replacement in the next month. To verify this I drove a little further up the the Brox to visit my cousin, who is a mechanic. He agreed with the need for new brakes. I called the dealership, nobody was available to take my call. I left a message. Three days later, no return phone call. Then when I call the secretary had instructions to ask that I take the vehicle in to the dealership so that they can take a look at the brakes. Politeness and courtesy out the window, once that got the sale.

Horrible, rude customer service. Arrogant attitude and unprofessional demeanor. My phone calls, letter, concerns, and questions have been ignored. When I finally spoke to someone after leaving a message and calling a second time I could hear people in the background laughing while I was explaining the problem. This is after calling numerous times and being told that the person in charge is not available over and over again. The person I spoke with was condescending. He said there was no way he could help me eventhough it was a mistake on their part. They never reimbursed me for the extended warranty after I returned the vehicle in the conditions that were in accordance to their terms. Furthermore, I feel that they discriminate people that are not native english speakers and take advantage because they think these people won't complain or take them to court. I am very upset with this dealership.

This is the worse dealer around. They tried to charge 800 dollars for front brakes. They are ripping people off never get your car serviced at this dealer they are crooks. I would go else where never never never get work done on your car at the Paramus Chrysler Jeep dealer there is no new management it is a front for all of their bbb complaints!

I have a 2004 Sonata, which, I really like. It's a good car. I recently received an recall that the car can pull to the right and because I live in the "snow belt" salt etc can cause the frame or something to break off. So, I brought the car to the dealership (purchased at also) for the recall. Was told should take 1 1/2 to 2 hours. Had to call the service dept to find out that THEY HAVE TO ORDER A NEW FRAME--and it will take 2 days for the frame to come in and for it to be fixed. Cannot give me a loaner car because they do not offer it, and also, if I took the car back, if something happened (read: accident) it would be my fault since I did not follow through with the recall. I was told that Hyundai USA would have to approve the rental from a local auto rental shop. Was on hold for them for more than 45 minutes, and was told that if Hyundai reviews my rental, they may re-imbuse me; but, probably not. I asked the service manager to help me and he told me that "there was nothing he could do". Very smug and very condesending. To go back to when I purchased this car, I brought it in for this problem at least 5 times, and was told that it was repaired. After awhile, I gave up bringing the car to them for service since I continually had this problem and was being told that it was fixed. I recommend the Sonata, but stay far far away from this dealership for sales or service.

This sales rep was very deceitful. He couldn't wait to close the deal in one day & let me leave the same day with the car when I only came "to look". In hind site I should have returned the vehicle with in a day! I test drove a "better" packaged model. I had a bad feeling about the whole experience. When I "left" with the car I noticed alot of "perks" were not in the car that Rafi said I qualified for. Now I am being haunted after turning it in after my 27 month lease was up. It seems "I signed off" on selecting a "lower than normal" mileage allowance. The NORMAL is 1000 per month! There is no way in xxxx I would sign to "not go over" 23000 for a 27 month term. BEWARE BE CAREFUL & I DO NOT RECOMMEND THIS DEALERSHIP

The week before last I brought my 2005 Dodge Durango to Dodge of Paramus (which is a dealer other than the one I've regularly been using) because its engine light went on and they appeared to be able to handle the problem sooner than my regular dealer. But I got the Durango back only to discover a tire pressure light lit on the dash (even though I didn't think my car has that feature), with the dealer at first claiming I did have that feature but that the sensors were missing from my tires most probably because when the tires were replaced many months ago someone no doubt forgot to put the sensors back on. As a result, I called Chrysler's national customer line to find out for sure and for some reason they were only able at best to say they didn't think my car has the tire pressure feature but couldn't say for sure but the Chrysler rep called the service department at the Dodge dealer I'd gone to anyway, and tried conveying this fact, only to have the service manager there tell the Chrysler rep he still believed my car has that feature and the Chrysler rep was wrong. Bolstered after having a chance to check the car paperwork I'd saved (including the car's original window sticker as well as the 2005 Durango sales brochure--neither of which included such a feature--and later my 2005 Durango owners manual which doesn't even include the light in a diagram of the dash or that feature anywhere else, which to my mind makes it clear NONE of the 2005 Durangos have that feature) I contacted the service manager directly, who at best would only go as far as to tell me if I brought my car in he'd have his guys take another look. Unfortunately, I was foolish enough to do so last Friday, and they made me wait more than an hour before telling me the reason for my problem was, according to the warranty records, they said, back in 2007 another dealer had replaced my instrument cluster with the wrong part--and that was the reason the light had come on improperly. But, the service manager added, since the other dealer (no longer in business) had installed the wrong instrument cluster, he was going to find out from his Chrysler rep if they'd be willing to let him replace my instrument cluster again at no cost to me. Later that day after leaving the dealership, however, I discovered my interior dome lights were suddenly no longer working in conjunction with the opening and closing of my car's doors. (They still worked but only when turned via the on/off buttons.) So, too, I discovered a Cargo Lamp light on the dash would come on sometimes after I opened and closed the rear hatch, and the only way to make it go off was to open and close the rear hatch a second time. And while I thought this last problem only began after this dealer worked on my car the second time, my wife told she had experienced the same after this dealer serviced my car the first time. So, on Saturday, when I still hadn't heard back from the service manager (boy, do I now feel like a fool for having thought he would call me!) I called and left a message for him when he wasn't available. Later that day, when he still hadn't called back, I called once again, this time reaching him only to hear him now claim he was considering my tire pressure light going on at the same time they serviced my car a mere coincidence and he claimed there still was no way to know for sure whether or not my car has the automatic tire pressure feature. As best I could tell, reading somewhat between the lines, his Chrysler rep had gotten back to him and informed him the instrument cluster in my car was NOT a wrong part, and thus wasn't responsible for any malfunctioning. So now, he told me, the most he was willing to do was if I wanted to bring my car back once again, they would unplug the battery for an hour and see if by so resetting the computer there'd be any improvement. And, when I told him about the additional problems I was now having, he again denied there was any chance it had anything to do with their servicing my car! So you can imagine how I reacted--and how I less than graciously declined his new offer! But I'm not sure what I should now do or what recourse I have to the damage they have obviously done to my car! One recommendation, however, I can make to anyone reading this is they'll no doubt be much better off going to the dealer I normally use--and that's Rockland Chrysler Jeep Dodge. I bet you without even seeing my car again--just from the VIN number (or maybe even without it)--they'd be able to tell you whether or not a 2005 Durango has that tire pressure feature. Or, at least given two times to examine (and work on) the car, they'd be able to say for sure! So be forewarned!!!

On 8-4-09, I went for diagnostics on thumping noise, in rear of my '03 Huyndai Sonata. Quoted diagnostics charge of over $100.00 Diagnosis: flat spot on tire. Charged a rather steep, premium price for 2 tires, balancing & installation. NO CHOICE, here: either I lose $100 plus, for the simple diagnosis, or pay for two tires, at, what I believe to be a high retail price. Never told I was to be charged for wheelweights and stem-wheel valves. Every business MUST make profit- I don't begrudge ANYONE a fair profit for goods & services rendered. BUT.... I Bought TWO TIRES, and was charged, without notice, for 4 wheel-weights, totaling....................................... $9.12, plus 2 stem-wheel valves, totaling.................................. $8.40, I took old tires with me- due back to me: refund of "Tire Fee"....... $3.00, Sales tax, charged on these 3 items.................................. $1.44, ______ Total due back to me................................................. $21.96 NB: I have no complaints about my business interactions with Kevin Leahy- he was a gentleman and I believe he operated as instructed by dealer policies, regarding prices and the manner in which this business was transacted. INVOICE #24201 CUSTOMER # 6740099 PLEASE SEND REFUND CHECK TO: David Shire 743 Passaic Ave Suite 137 Clifton, nJ 07012 Phone: 201-674-0099

Do not come to this dealer shop. In front of you, they give good price and scam you when you finance auto. Check this website.. http://www.bankrate.com/brm/news/auto/car-guide-2004/dealer-scams1.asp They try some of scams above. I got warrenty scam..

Here is part of a letter I sent to Chrysler Corp. and my local Comsumer Protection agency: On June 10, 2008, I was contacted several times by a woman named Natalie Cruz stating that she worked in the Special Financing section of Chrysler of Paramus and she would be able to help me purchase a vehicle. I was really excited to hear this because I knew my credit was not good and I wanted/needed a new vehicle. I scheduled an appointment with Natalie for 6pm that evening. When I got to the dealership a little early Natalie took the information she asked me to bring, which was proof of address, income and employment. She then asked me to wait a moment while a “room” was available. I didn’t hear back from Natalie until about 45 minutes later, only to tell me that I would be speaking to someone else, a woman by the name of Hope Dukes. I then walked into Hope’s “office” only to be subjected to her side conversations on the phone for the next half of an hour. I was privileged to listen to her berate a prior customer, make arrangements on how to swindle another, and bad mouth a co-worker because that co-worker did not tell her that he lied to a customer telling the customer that the car he sold them was fully loaded even though it wasn’t and she wasn’t “hip” to the lie. I was even privileged to listen to the conversation, in the office while I was in it, between Hope and another female co-worker berate a previous customer and even threaten the customer. Still in all, I needed a vehicle so I stayed and told myself to just stay alert. I now know what kind of dealership I was dealing with. When Hope finally threw her attention my way, it was finally decided I would trade-in, a 2002 Nissan Altima. I test drove the Chrysler 300 and that evening I drove off the lot with the car and an envelope Natalie gave me stating all my paperwork was in it. By the time I got about 2 miles from the dealership the car started to stall slightly. I looked at the gas and was utterly amazed that there was NO gas in the car (the needle was past the “E” mark). After I stopped to get gas and finally made it home, I looked into the envelope and realized the warranty information was not in it, the vehicle window sticker was not in it, and the trade-in information was WRONG. Needless to say the next morning I called Hope but had to leave a message. I called Hope again the next day because there were other things that I needed for the car, for example, there was no owner’s manual and there were cords hanging out the dash board and looped under the passenger seat, down the passenger side door and out to the trunk. I wanted that removed. On Friday, June 13th I walked to the car to go to work only to find the passenger side back tire was flat. I went to the trunk to pull out the spare tire only to find there wasn’t one and the hazard lights didn’t work. I called Hope again and had to leave yet another voicemail. I told her about the items that were missing and needed fixing as well as asked her if there was a way for me to get a spare key and floor mats. I only received one key and no floor mats on the 10th. I did not hear back from her until the 16th when she called me to ask me for my credit card number to process my down payment. I gave her the number and authorized the one time payment. I asked her about the items that needed fixing and the items that were missing. She asked me to call her the next day to discuss and while she had me on the phone we would schedule a service appointment. The next day I called but got her voicemail. Hope called me back only to ask me for proof of residency AGAIN. Not once did she acknowledge my messages nor did she acknowledge our conversation only the day before. I finally asked her about the voicemail messages I left and she said to fax her a list of things that needed to be taken care of along with the proof a residency. I did this in less than an hour. I stated on my fax coversheet all the things I had noticed thus far and that I would call her at 5pm to confirm receipt and discuss. When I called her back she had the audacity to tell me that she received the fax and she just threw the coversheet in the garbage. I told her we could discuss it over the phone, she asked that I fax it again because she was with someone at the moment. I obliged. After not hearing from her the remainder of the day, I called her on Wednesday, June 18th and again I had to leave a message. I also had to call her on the 19th and 20th and had to leave messages because she never returned my calls. On Wednesday the 18th I also called Felipe Cespedes, the gentleman that rode in the car with me when I test drove the car. I told him my dilemma and he told me to come in the next day and he would have everything ready for me and we would set up a service appointment. When I drove all the way to Paramus Felipe gave me the owner’s manual, took a spare tire from a car that he was driving and handed me f