Chrysler Dodge Jeep RAM of Paramus

I was shopping around for a new Jeep Grand Cherokee. This was the second dealership I had initally gone to. (Note: I knew exactly what I wanted. I was shopping for price.) The dealership was a zoo. There was loud, obnoxious music playing. The sales representative I dealt with, Mike Hickey, was unprofessional. He was very pushy and continuously kept offering me deals that I was not interested. For example, I told him EXACTLY what I wanted. I told him I absolutely wanted the navigation. He told me to buy a TomTom and it would be cheaper. He continuously was offering options such as having the dealer "take out" the navigation to lower the price. He was just not getting that I knew what Jeep I wanted. I wanted this dealerships price. He kept playing the whole back and forth game with the price. This was at the end of 2010 and I knew he was trying to make his quota. I told him he could call me if he got the price down. I ended up walking out of the dealership. He called me two months later to "follow up" and told me my paperwork got lost. I explained that I was in the process of getting the Jeep from a different dealership. He asked me what I was paying for it, and I told him, and he confidently assured me that if I came into the dealership the next day, he could beat the price. I scheduled an 11am meeting with him for the following day. When I arrived, Mike said he was too busy to assist me but introduced me to this other sales representative. Mike told me he explained what I wanted and everything to this new person. (I dont recall his name.) Well, when i sat down with this sales person, he knew NOTHING. I had to start ALL OVER again and this man was just as unprofessional as Mike. And again, with the back and forth nonsense I was not interested in. This time, offering me less miles and different colors than I had stated. After this sales man realized that I was not going to entertain this bs, a "manager" came over. The manager was the only one dressed appropriately, and that really isn't saying much. The manager flat out told me he could not beat the price I had gotten from the other dealership and that I should just go there and get it. A week later, the sales man I dealt with called to tell me that a "man came in after me and the manager gave him a better deal than I had asked for so he was calling to ask me to come back to the dealership." I told him exactly what I thought of this dealership to say the least. I did go to another dealership when I left this one, and they did beat the price! So I do know that Paramus jeep could have beat the price I came in with. Overall, I would NEVER recommend this dealership. I felt that they were continuously trying to pull a fast one on me. I felt that every employee I met was unprofessional. They are liars and nothing but a waste of time. There are better dealerships than this one. BE WARNED.

Everyone at the Chrysler Jeep Dodge of Paramus service center is absolutely wonderful. As soon as I walked in, I was warmly welcomed and treated with the utmost respect and kindness. I was not just as another client, but a more than anything, a valued customer. Sometimes in a business, there is that one particular person who stands out and sets the standard for what everyone should strive to be. That person, at this particular Chrysler Service Center, is Mr. Pedro Garcia. Mr. Garcia, in a friendly, warm manner, made sure that, not only I, but every customer who walked into the door was taken care of and and their concerns and needs were met. During our wait in the customer service lounge, he made sure everyone was comfortable and was enjoying the choice of movie he showed. Just before I left, we even discussed a suggestion I had for the customer service lounge. He was interested in what I had to say and made sure I was completely satisfied before I left. He makes a big difference and is a big part of why I will continue to come back to Chrysler Jeep Dodge of Paramus for my automotive needs. Thank you, Mr Garcia. Lorraine O'Rourke Service date: 3/6/2011

I WENT TO THIS DEALERSHIP TO GET MY CAR FIXED AND WAS GREETED BY PEDRO, WHOM WAS AN AMAZING PERSON FROM WHEN I WALKED . I TOLD HIM ABOUT MY TERRIBLE EXPERIENCE IN WHICH I GOT RIPPED OFF AT ANOTHER DEALERSHIP AND HE WAS WILLING TO HELP ME AS MUCH AS POSSIBLE. HE WAS SUCH AN ATTENTIVE PERSON WHICH MADE MY DECISION OF SPENDING $500 ON GETTING MY CAR FIXED WELL WORTH IT .

We went in to buy two cars. We were told our financing was guarenteed. When we went to sign the final papers it turned out it wasn't true. They kept sending different salespeople and then different finance people. Each one seemed to have a different story. They outright lied.

Horrible service, they are a bunch of liars and thieves. I would nver go back again. Ive had my car for 2 weeks and i just had to leave it for serivce already. the break line failed and i almost got into a car accident if not for me driving up a hill and hittin emergency breaks wich barly worked. The services i horrible the poeple there are horrible. plseas do not go there. If u want horendous service then go there. If not go somwere else. Was not pleased one bit with them.

Took me in on time, let me know about recall for my Chrysler 300, found a leak that was repaired under warranty. Gave me a ride back to my office since they had to keep the car longer than the oil and filter change that I came in for. Did the repairs in the estimated time.

Parking brake repair. I took it in 5 times assured it was taken care of each time. Have scheduled with Midas. They do not seem to know the regular quirks w/ their own brand. They also performed an un-needed repair (that had been done by someone else 8,000 miles earlier.) What a waste of money and time. Pretty much turned on the brand (we have two). We will give another dealership a shot, our previous one, Wyckoff Crysler/Plymouth was swept under the rug with the bankruptcy clear-out. They were far superior to Paramus but not in a location preferred by Fiat. Too bad. They really were five star. We will not ever re-visit The Route 4 dealership for any reason. Just terrible/filthy and disappointing for a brand we have loved and been loyal to.

this dealership welcomes you with a smile, they work with you as far as your time schedule and the price. they always have offers for a free oil change or percentage off. in fact they told me about a recall my wrangler needed that was suppose to be taken care of by another jeep dealer who said they did it but did not.

The service and caring was great from start to finish. I received a price that could not be beat. I would highly say they are worth a visit. It is very rare to leave a dealership being satisfied and happy, and may I add with no pressureof any kind.

The employees at the dealership are very helpful and informative. I went to the dealership feeling very skeptical and as I sat there I became comfortable from the nice environment.I felt that my salesman and finance manager was empathetic to my needs and was very fair with me, he asked me questions and also took the time to explain everything to me. The salesman made me feel like I was the most important client today. I left with a vehicle that I really like and was able to afford.