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Chrysler Dodge Jeep RAM of Paramus

(1,332 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 910-3023 (888) 910-3023
Used (888) 432-9577 (888) 432-9577
Service (855) 918-6526 (855) 918-6526

Reviews

(1,332 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Paramus from DealerRater.

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Second Jeep from rt4

Thanks for your time and patience. I am not the easiest person to deal with. Got what I wanted. Megan and the team were able to answer my questions and tried to get me the truck with options which i wanted without pushing or leading like others try to do in order to make extra $. I will update or post another review upon delivery of the new truck, somehow i feel it will be 5 star just the same. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Constantine, thank you for choosing us to order your new truck. Megan and the team will always go the extra mile to ensure that your needs are met. Congratulations. We look forward to any future visits. Have an amazing day.

Excellent

Excellent Service. Staff was courteous and friendly..Technician was ready to answer any questions I had. An overall great experience and would come here for all my car needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review us! We appreciate it!

Too long wait for oil change

I have had service on my jeep since I purchased it in 2016. Each time I go they “talk me into” so many mile check up in addition to oil change. I always do as recommended but it costs hundreds of dollars. Each time my wait in at least two hours. Once it was FOUR HOURS! And if I didn’t say something I would have sat there longer. This time I just wanted an oil change and to check a tire. I declined other service. Not only was I half hour earlier than my appointment but was told it would be 90 minutes tops. Two hours later still waiting. Car was not ready for almost another hour. I had to make a fuss with the service manager. Will not take it there again

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I am sorry to hear that your experience was not up to our standards! In order to address your issue, please contact me promptly at my direct number: (551)228-2400 Steve Bradt Service Director sbradt@rt4cars.com

Excellent experience

Professional, friendly and didn’t have to wait too long. Went in to look and left buying a car. Ralph explained everything in detail and made the experience painless!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish you safe travels.

Respectful

Michael was really helpful and nice. Explained to me everything. Understood what was wrong with the car. The vehicle was fixed in a short time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That is what we are here for. Michael will appreciate your feedback. Thank you for letting us resolve your issues. Come back and see us soon.

Excelente

fue Muy agradable sincero y muy eficaz me gusto su manera de trabajar y nos ayudo en todo lo que más pudo un excelente trabajador

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We appreciate your kind words and can't wait to share them with Raymond. Please come back at any time.

Car purchase

Very accommodating salesman who did a good job understanding what I was looking for and how much my budget could afford. Ralph Russo had serviced one of my older jeeps and did a very good job. He helped direct me to the proper salesperson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Peter! We are so glad to see that our team's exceptional service found you just what you were wanting and that Ralph has given you outstanding service on your older Jeep. If we can be of further service, please be sure to let us know.

Excellent

They are professional and courteous. Great Dealership. Very Honest. They went out of their way to explain everything to me. They were very patient. I would highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1 person out of 1 found this review helpful.

Excellent staff, excellent service

This is by far the best Dodge in the area. It’s not the selection and location that make it so great; it’s the people. Easy to work with and transparent, the experience is smooth every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service team, very accomodating

Had to get my daughter’s jeep in before she left for college and the service team was very accommodating and got us in despite not enough advance notice from me. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.