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Chrysler Dodge Jeep RAM of Paramus

(1,332 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 910-3023 (888) 910-3023
Used (888) 432-9577 (888) 432-9577
Service (855) 918-6526 (855) 918-6526

Reviews

(1,332 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Paramus from DealerRater.

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Outstanding Customer Service

My sales rep Matthew Frederickson was absolutely incredible from start to finish. He made my first car buying experience very pleasant! When I walked in the Dealership he was the first person to assist me and walked me through every step of the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great transaction very prompt accurate and productive

Very smooth transaction. I am very satisfied with the fast response and fast delivery. Michael was very informative and helpful to make my decision easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing!

Monah was such a huge help!! She was so nice and understanding. Made the process of leasing less stressful! Showed us our options and helped meet our needs. Mike was also very helpful and explained everything when finalizing all. Great experience at this dealership! Will definelyu recommend to others and come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick and easy process!

I walked in after doing my research on the car I wanted. Ehad was quick to verify that they had the car in stock. Once confirmed I told him I wanted to talk numbers. He jumped right in and came back with numbers I couldn't refuse. So once I said yes, the process was quick and easy and in no time I was driving out with my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A real pleasure through and through

The friendly salesman I had Carlos and also Carlos in the finance department made it all a breeze. They were so organized and had everything set and ready for me when I came in so that it went bing bang boom.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Customer Satisfaction !!!

My recent purchase of a Dodge Ram 1500 at the "Route 4 Chrysler, Dodge, Jeep, Ram of Paramus" was an excellent experience. Sales Representative, Mark Vilardi was friendly and professional - He provided exceptional service. On the vehicle test drive, Mark was knowledgeable and explained the many new features of the vehicle. During the sales process he was patient and straightforward. Mark Vilardi took the time to make sure I was happy with my purchase. Great experience !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding service

I recently switched service dealers for my Jeep and I am simply amazed with the difference in dealers. I was extremely impressed with the professionalism, kindness, knowledge And service from the entire staff at Paramus Jeep. Not only are they convent to do business with because they offer night and weekend hours. For busy individuals who are limited on time this dealer is the place to go. I have patronized this dealer twice and was so pleased. Not only is the waiting area clean, comfortable (leather chairs, large TV and refreshments) they have an IT bar for you to plug your computer in and get work done while waiting. I couldn't believe how pleasant my visits went. My car started smoking last Saturday and I drove in hoping they could just check it out never expecting to have it repaired. Not only did they give me a loaner to get me in my way but they had the parts, repaired it and had it completed by 1. This has never happened to me ever! I can't say enough wonderful things about this dealer. This is how customer service should be! THANK YOU to the wonderful staff at Paramus Jeep! Linda J. Sylvestri

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Pleasant experience

Met with Michael Higgins. He was very knowledgeable about the vehicles and financing options. He took his time. No pressure. We negotiated a price that we were both comfortable with. They have a good selection of vehicles and options. I was more than satisfied. If you go there then ask for Michael Higgins.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service on Chrysler

I've been using this dealership for the past 6 years with Ralph Russo. I've never been disappointed. He is a great asset to your dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great dealer and service group.

Had an issue with a rear light on a new vehicle. Took it in and they resolved without a question. Joe is great in service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.