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Chrysler Dodge Jeep RAM of Paramus

(1,332 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 910-3023 (888) 910-3023
Used (888) 432-9577 (888) 432-9577
Service (855) 918-6526 (855) 918-6526

Reviews

(1,332 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Paramus from DealerRater.

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Shah Ahmed was very helpful and made the experience a...

Shah Ahmed was very helpful and made the experience a great one. They are understanding and helped pick put my brand new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your five-star rating for our team at Chrysler Dodge Jeep Ram of Paramus! Please let us know if we can be of any future assistance.

Rich was very efficient to work with. I was very happy...

Rich was very efficient to work with. I was very happy with the fast service I received. I’m extremely happy with my recent leasing experience! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, We are pleased that our team provided you with fast service and could meet your expectations. Enjoy your purchase and thank you for choosing Chrysler Dodge Jeep Ram of Paramus. Please let us know if we can be of any further assistance.

Everyone at Jeep Route 4 was very pleasant and attentive...

Everyone at Jeep Route 4 was very pleasant and attentive to our needs. Erwin did a great job of finding us the perfect car for our family and helping us with the transition of our lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so pleased to learn that our Sales Team took great care of you here at Chrysler Dodge Jeep Ram of Paramus. We strive to provide our customers with the best service possible. We hope you love your new vehicle.

Trying to make an appointment for this Tuesday Alan lucek...

Trying to make an appointment for this Tuesday Alan lucek your phone is down my 201-707-1063

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Nice faculties. However the services are taking too much...

Nice faculties. However the services are taking too much time. I think they need to have the for customer.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback with us! We will pass this along to our team. Come back and visit us again soon.

Big fraud dealership in USA history, beware of this...

Big fraud dealership in USA history, beware of this cheater, when I was go there for my steering wheel which was very stiff, they change other lot of things and bill me of $3000, when I go to pick up my Jeep and take test drive then I find that the steering is still same, I leave my vehicle there and then they call me that you’re steering box is damaged and I will have to pay $2900 more, I will have to file the lawsuit against this dealer, I advised to everyone not to go there

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Dealer Valued Service Customer, Customer service is very important to us here at Hyundai of Paramus. Thank you for your feedback. We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

Good customer service.Reliable personal service from...

Good customer service.Reliable personal service from Alberto Gomez and manager Alex Vargas.Good overall

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jorge, thank you for the 5-star positive review! We really appreciate the feedback. We are happy to hear that you are happy with our services. Thank you for choosing Chrysler Dodge Jeep Ram of Paramus.

Shahed has been fantastic in our hunt for a car. He has...

Shahed has been fantastic in our hunt for a car. He has exceeded our expectations and I would recommend anyone to go and consult with him. He took his time, was honest up front, and got us the car we needed. Thank you so much for taking care of us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Mauro, thank you for the 5-star review! We really appreciate it. We are happy that you are satisfied with the purchase of your vehicle. Thank you for choosing Chrysler Dodge Jeep Ram of Paramus and we hope to have you back again soon! Marilyn Batres Customer Relations Manager 551-228-2384 mbatres@rt4cars.com

I would not recommend this dealership to anyone. I...

I would not recommend this dealership to anyone. I serviced my car here over a month ago and felt that my state of worry (my car stalled in the middle of a busy intersection and wouldn’t move or restart) was taken advantage of, and I was persuaded to pay for very expensive services that were unnecessary. I was also quoted full price for new tires while there was a corporate deal on tires that all Jeep dealers were participating in. I was not made aware of this and only found out by calling another dealership I go to for another opinion. I was assured by james that my car would not stall again and the issue had been resolved. 2 weeks later, my car stalled yet again. I have left multiple messages over the last month for my service advisor James, as well as the manager Alex. Neither have called me back. I have not had a single good experience at this dealership in the last 5 years of using their services and the only reason I have used them is location convenience. I do not recommend them to anyone as they do not take care of their customers and I would much rather drive to East Brunswick to a dealership that actually cares.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Dealer Valued Service Customer, Customer service is very important to us here at {loc}. Thank you for your feedback. We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

The sales man Shah was excellent,knowledgeable and very...

The sales man Shah was excellent,knowledgeable and very helpful during the process. Would recommend him to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your excellent car-buying experience with us! we hope you are enjoying your new ride! Please do not hesitate to reach out to us when we can work with you down the road at Chrysler Dodge Jeep Ram of Paramus.