DCH Paramus Honda

I worked with John Tavarez in my search for a Honda Pilot. He was outstanding from start to finish. It started with a pleasant test drive which allowed my wife and me to get familiar with the car. We had personal circumstances which delayed our decision for a while, but John stayed in touch. A few weeks later we knew the exact model and configuration we wanted and he kept an eye out and alerted us immediately when it was arriving. We agreed on a fair price for the new vehicle very quickly, avoiding the usual time-consuming process. When we arrived with our trade-in we again were given a fair price immediately. I'd recommend him without reservation.

I had a great experience at this dealership to buy a Civic for my daughter. I was lucky enough to get Dennis Estrada as my salesman. He was very helpful and patient with no pressure sales. Negotiations were extremely easy. Dennis also made our paperwork go quick and smooth, even when we hit minor speed bump in the finance department Dennis jumped in to save us time and a headache. Would definitely be my first stop if I buy another Honda.

They are very nice. I love their fast and kind service. Besides, Honda is my favorite car brand. I have used Honda cars for years and the dealer has always made me satisfied.

Bought a preowned car today. Dennis was a dream to work with. I’ve purchased many cars before, both new and preowned, and this was by far the smoothest process ever. If you’re looking to buy a preowned car, I highly recommend that you work with him!

I had the pleasure of dealing with Alex Bernabe and this is the 6th car he has helped my family get and it won’t be the last. He should be the standard at DCH Paramus Honda for all employees

Purchased a new 2020 CRV on 8/18/20. NY resident, and as of today 11/6/20 still haven't received our plates and registration. Totally unacceptable. First they blamed NY DMV (I’ve been able to walk into DMV myself since early October if I had the paperwork), then said the company they use to obtain the plates had a death in the family (they never disclosed a 3rd party would be handling this and at what cost). Then they said that company makes the plates and tells DMV what the number is (total B.S.) then recently they said the paperwork was submitted the 9th of last month. Wait, what? That's 10/9/20! Why did they wait 7 weeks? We've now made 2 car payments on a car we can't legally drive. They said if we get a ticket for driving without plates and registration they'd pay it. We what about our insurance going up and points against our license? Again, total B.S. I've asked numerous times for the company's name, what the tracking number is and DCH will not provide. We want our plates. At this point they should immediately overnight our plates and registration and pay us back for a monthly payment on a car we can't drive. By the way, they can't blame COVID as this seems to be a recurring problem with this dealership based on the BBB complaints. I've called them over 20 times to get this resolved.

Jenny and Lenny Ramos are two great employees at the dealership. very professional and gives 5 star service to its customers. couldn't of had a better experience anywhere. love my new Honda I recommend anyone to come here

Purchased a new 2020 CRV on 8/18/20. NY resident, and as of today 11/6/20 still haven't received our plates and registration. Totally unacceptable. You should avoid this place if you're an out of state purchase. First they blamed NY DMV, then said the company they use to obtain the plates had a death in the family (they never disclose a 3rd party would be handling this and at what cost). Then they said the company makes the plates and tell DMV what the number is (total B.S.) then recently they said the paperwork was submitted the 9th of last month. Wait, what? That's 10/9/20! Why did they wait 7 weeks? We've now made 2 car payments on a car we can't legally drive. They said if we get a ticket for driving without plates and registration they'd pay it. We what about our insurance going up and points against our license? Again, total B.S. I've asked numerous times for the company's name, what the tracking number is and DCH will not provide. Our next step is litigation or the NJ Attorney General. Avoid this place at all cost.

Thank you Alex B for putting me in my 4th Honda! Loving my new CRV! I always appreciate you making the process super easy and enjoyable.

They are so kind and thoughtful to our request. Thus we could find very suitable car for us and our family. The place was very clean too.