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DCH Paramus Honda

(6,343 reviews)
Visit DCH Paramus Honda
Sales hours: 9:00am to 8:30pm
Service hours: 7:00am to 7:30pm
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Sales Service
Monday 9:00am–8:30pm 7:00am–7:30pm
Tuesday 9:00am–8:30pm 7:00am–7:30pm
Wednesday 9:00am–8:30pm 7:00am–7:30pm
Thursday 9:00am–8:30pm 7:00am–7:30pm
Friday 9:00am–8:30pm 7:00am–6:00pm
Saturday 9:00am–7:30pm 7:30am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (201) 393-2489 (201) 393-2489
Used (201) 584-5312 (201) 584-5312
Service (201) 409-7391 (201) 409-7391

Reviews

(6,343 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Paramus Honda from DealerRater.

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not too bad

I always have dealt with Alex Bernabe and he has always been very helpful and tries to accommodate our needs.. My last visit was a little annoying because we had to wait so long to see the finance department to complete documents to purchase our vehicle off the lease. But generally speaking everyone at the dealership is always helpful and professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent feedback! It's a pleasure to know that Alex was able to assist you and make your experience a good one.

Awesome service ! If you can’t get approved they will...

Awesome service ! If you can’t get approved they will compromise and get you to walk away with something. Very neat, great experience over all !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate you taking the time to provide such great feedback and we look forward to working with you again int he future!

My Salesman was Chong Lee.. He was the best Salesman.....

My Salesman was Chong Lee.. He was the best Salesman.. helped me tremendously through the whole process and I was very happy with my new car. I highly recommend him😀😀

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your kind words regarding your recent experience with us! We're happy to hear that Chong went above and beyond to make your experience a good one. We hope to see you again in the future!

Great customer service. I enjoyed working with him. He...

Great customer service. I enjoyed working with him. He goes straight to the point with you. He does everything that is in his hands to help you out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback, Manuel! It's great to hear that our staff went above and beyond to make your experience a good one.

Best first time car experience anyone could ask for....

Best first time car experience anyone could ask for. After coming from another dealer that tried to give me a terrible deal. I was recommended to them by a friend and Jenssy Diaz did an amazing job of making me feel comfortable and valued as a customer. I would highly suggest going here to purchase a Honda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback, Marshall! We're so happy to hear you had a pleasant experience at our dealership!

is a very good place to find what you looking for. The...

is a very good place to find what you looking for. The sales person are very friendly they actually help you to find the right car the looking for

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent feedback! We're happy you had a great experience at our dealership and we thank you for choosing DCH Paramus Honda!

Overall great experience

If you're going get a car at Paramus Honda ask for Hamad, trust me you won't regret it. Fanatasic experience, super fast and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent feedback, Brianna! We're so happy you had an exceptional experience!

Karim Hashem, Honda salesperson was very knowledgeable on...

Karim Hashem, Honda salesperson was very knowledgeable on the offers available to me and made it possible for me to leave the dealership with a brand new Honda. Very satisfied with Karim’s service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! It's a pleasure to know you had such a good experience working with Karim and we hope to see you again soon!

Worst service you could ever get

We scheduled an appointment for 6 30PM to buy a new car, arrived on time, but were asked to wait in the waiting area as there are no available salesmen. My husband, my 5 year old daughter and myself (36 weeks pregnant) were waiting for 30 min watching salesmen walking back and forth VERY SLOWLY, nobody came to see us, nobody said anything, we had to follow up 3 times before we were told that we'll have to wait for another 45 min as there is a line of people before us. I asked why schedule a number of appointments if there is not enough capacity and received a response from the receptionist that she has no idea as she doesn't schedule appointments. When asked to talk to someone who has this information she called a manager who said something unclear as to why and said that we'll have to wait 45 more min. That's it. No apologies, no desire to deal with the issue at any level. This dealer wasted our time, made us sit in a crowded area being exposed to the risk of coronavirus and, most importantly, people who are in client-facing roles think it's totally fine to treat their customers this way. Worst service ever, definitely taking Honda out of our list of options.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide your feedback, Anna. We're sorry to hear your experience with us did not meet our five-star standard. We'd like the opportunity to speak with you regarding this experience. Please contact us at (201) 426-4676.

Honda Pilot 2021

Such a great experience with DCH Paramus Honda! Manny M. went above and beyond to help my husband and I purchase our Honda Pilot 2021. Exceptional customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Melissa, thank you for the great recommendation! It's a pleasure to know that Manny made your experience so great. At our dealership, customer satisfaction is our top priority! We look forward to seeing you again in the future

Dealer response

Melissa, thank you for the great review! It's a pleasure to know that Manny made your experience so great. At our dealership, customer satisfaction is our top priority! We look forward to seeing you again in the future