DCH Paramus Honda

?We were looking forward to taking our Odyssey on our vacation starting tomorrow but we just got screwed over by DCH Paramus Honda in NJ. Took them a full day to even return a call to discuss installing roof rails, then we had to wait two more days for ?an appointment. Dropped the car off this morning (very inefficient check-in that took 20 minutes as worker wrote VIN and other info by hand and then waited on another line for second worker to enter info on computer—and we are already in their system) and were promised that the car would be done by 4pm. Instead we got a call at 4:10pm saying they didn’t have the parts and they had called around but no other local dealer has them, so we’d need to wait until tomorrow afternoon to get the car. We have a 10-hour trip tomorrow and had made them aware of our deadline all week. This is very upsetting and incredibly unprofessional. We have owned Odysseys since 2001 and other Hondas but will never buy another after being treated so terribly and left in the lurch. We will now need to take two cars on our trip, which will cost us a lot more time and money. Terrible way to start our summer holiday, all thanks to the terrible service at DCH Paramus.

If you ever need to buy a car you should definitely come here and only go to David Z. He is amazing he has so much patience with my family when I went in there trying to buy a car with my parents. My parents had so many questions and he never hesitated to go out of his way to help answer all of them. I would recommend him to everyone.

I've have leased three vehicles with DCH Paramus Honda and all three times have been very easy and with friendly sales associates. I worked with Abel Fermin during my last visit. He and the rest of the sales / financing staff made the process of returning my leased civic into a new lease. The walkthrough with Hamad through all the features of my new CRV was very informative and thorough. Highly recommend working with these friendly professionals and will be back for a fourth time.

I'm a returning customer to this dealer. As a part of the negotiation, the dealer was supposed to pay for the excess miles on my old lease.$187 to be exact. I've been chasing them for 2 month and finally had to pay it out of my pocket before the bill went to collection

We had a great experience buying a new car from DCH Paramus Honda. Our salesman: Sunil Patel was very thorough and helpful. He explained the different financing options. He answered all other car-related questions and concerns and helped us get a great price too. A truly seamless buying experience!

We had a great experience buying a new car from DCH Paramus Honda. Our salesman: Sunil Patel was very thorough and helpful. He answered all our questions and concerns and helped us get a great price too. A truly seamless buying experience,!

Alex was a great sales person, he made th me car buying experience painless and stress free. He offered the True Car price right away.

This is my first time going to this dealer and it was by far a great experience. The staff was all very friendly and very helpful. If you plan on visiting this dealership make sure to ask for Danny Jackson he was very helpful and answered all my questions.

I went in to inquire about a car and went home in it. Very knowledgeable staff. They had an answer to all my questions and more. Made me feel comfortable and very at ease. I will and already have recommended people to them. All and all a great experience.

My problem with the 2017 Honda Odyssey; I bought a new brand 2017 Honda Odyssey on May 31,2017.The first week I started to use the vehicle, there was a vibrations throughout the vehicle. As I accelerated at high speed, the vehicle would vibrate and was felling like it was forcing the vehicle, and voices were coming from the engine. I reported this issue to the my sale representative.He told me to continue using the vehicle for 5K-10K to ses if the issue continues. Since its covered under warranty, I said ok. However, the problem with my vehicle could not be solved, I have brought my vehicle to the service numerous times. The service found that the problem was that every 15K miles I needed to change the Transmission oil. This is an absurd situation, for the first time in my life I need to change the transmission oil at 15K miles. Even though the transmission oil was changed the shaking and pressure coming from the vehicle was not resolved. I have encountered this issue situations 4 or more times in this vehicle and it is difficult to control the speed of the car and each time the service told me I had to change the transmission oil. I have to deal with this situation when the vehicle has 4 or more people in the vehicle the speed control is difficult. The car vibrations are very hard and the vehicle is struggling to go. As the vehicle speed increases this situations that can be dangerous. For example the vehicle when I press the brake the braking system is slow, there is no speed control. Until now I had 4 times transmission Oil change, software update for a few times and 3rd clutch pressure switch and my problems are still not resolved, your service is wasting my time. Every time your service test drive, and tells me the problem is resolved, but the test is done around a 2 miles block and the problems is not resolve. I’m having a difficulty time in understating how it’s possible to understanding a issue with a vehicle from a 2 mile test drive. I experience these problems at 40-45 mph, 50-55 mph, and 60 mph and more, how can the service test these limits within 2 miles. I do not understand. Last service with the same problems with the same vehicle was done on 7/11/2018, which was also a transmission oil change and software update, and He was not asked to pay for this service. Service Advisor said that Honda has this problem in two models, and these two models are not suitable for jobs that require excessive mileages. These two models (Odyssey and Pilot) are not suitable vehicles for taxi services and he said the problem would continue. If these two models are not suitable for taxi service, why did not they tell me. Why did they sell an extended warranty when I said I was a taxi driver and I would be using this car as a taxi? I’m paying $44,000 for this car. This is fraud, never have I ever had a problem such as transmission oil change in any of my other cars. This vehicle I bought from DCH honda, the service is expecting me to make a transmission oil change every 15K miles. This is a very ridiculous situation. When I mention this situation to my frinds who uses Toyota, Nissan, Volkswagen, Chevy, Honda, Hyundai brands they are surprised. When I took the car to another mechanic they are surprised and told me the service is misleading me.