Reviews
Not keeping up their promise
I brought my car for a service recall and was promised a ride to and back to dealership. I waited almost one hour for the shuttle and asked driver him if I'll be picked up from home between 1:30 to 2:30 PM as I needed to pickup my daughter from school. He said he can not assured me of that. Talked to one of service associate who was very unconcerned and rude and told that they can not promise me a pickup by 2:30 PM, which they did when making appointment for the service, I was told to just wait in the lobby for the car to be done. I was very disappoointed with thier service and lack of professionalism. I will not ever go to that dealership again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you Asad again for your feedback. It saddens me deeply that the service advisor, and myself, failed in our efforts to make things right and change your opinion of us. I thought we had good rapport, and again I apologize that we did not live up to level of customer service that we always strive for. As we already discussed in person, as much as we try to be accommodating its impossible for us to guarantee an exact pick-up time as the complimentary shuttle service is picking up and dropping off multiple passengers in multiple towns throughout the day and we cannot predict travel distances and traffic conditions. The repair you had done is typically a 3 to 4 hour job, but the advisor managed to get the repair done is less than 2 hours to accommodate your schedule. I hope that you give us another chance at servicing your vehicle, and as promised I will personally drive you in my car to make sure you are picked up at the time of your choice. Call me directly anytime, Jason 201-351-2669
This dealership was top notch!
Alex Bernabe took all the time to give me all my options and was never pushy. I ended up getting a brand new car. Top notch car salesman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Civic lease
Paul Park was very kind and gave a great deal on a car for my son. Paul was able to explain a lot about the new Civic that we did not understand. We were able to seal the deal and he was going out of his way to help us. We felt like we were his only priority and that's a good quality for a salesman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just one visit to the dealership !
I worked with Jenssy on a previous lease Tuesdays purchase was my fourth lease with DCH. He exemplified outstanding customer service & sold me my car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Service
I had bought a CRV almost 12 years ago from Honda. It had over 200,000 miles but was still attached to my vehicle. I went to Paramus Honda just to look. Manny my salesman showed me a few cars. He kept in touch with me. I went to other dealerships but at the end I went back to Manny. He was patient, never pushy. He explained everything to me and answered all my questions. I've been very happy with Honda since my purchase of the crv but I could have gone to another Honda. The service took me back to Paramus Honda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just picked up my new Honda Sport today!
This is my first Honda purchase and I would be able to give a more comprehensive review once I put some miles on the car! However, I was extremely satisfied with my sales person and was happy with the ease of purchasing my first new car in 12 years! I'm guessing the service department of DCH Honda Paramus is as efficient and courteous as the showroom staff! I look forward to getting to know this dealership going forward.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing Experience
I had an amazing experience with our sales man Jenssy He listen to us and understood our budget. My husband and I was pleased with the car we bought. Great Deal! Thank you Jenssy by far the best experience my husband and I had ever buying a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Experience
This is the second experience I have buying a vehicle and it was completely different from the first one. At DCH Paramus Honda, I got the best price without hidden prices. Jenssy, dealer representative, was terrific, very patient and knowledgable. They do not harras you or make you feel that they are forcing you to buy the vehicle you are looking for as happened before. I do recommend DCH Paramus to buy your car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Extremely happy
It's the second car I purchased at DCH Paramus Honda and of course my salesman had to be the best. Hamad Deeb is professional, knowledgeable and friendly. He was very helpful in finding a car for me within my budget. Hamad was very caring and patient throughout every step. Hamad Deeb was a great salesperson to do business with. I highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Extremely happy!
Hamad Deeb is professional, knowledgeable and friendly. I highly recommend him. He was very helpful in finding a car the fit my budget. Thanks Hamad
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car