DCH Paramus Honda

We bought a Honda Civic Si from DHC Honda Paramus. I am very content with the service i received. Jennsy is a great sales person and knows his job. He gave us a great vehicle and i would %100 buy another vehicle from DHC HONDA. I absolutely recommend it to anyone!

I worked with Leslie and he was great! Very pleasant and extremely patient, ready to let me really spend the time I needed to check out the car. It's his service alone that makes me give this dealership 2 stars rather than 1. I imagine that, given his attitude, I might have been significantly more satisfied with this dealership if I were purchasing a higher end car that could be expected to have a more standardized price. Maybe. Because pricing is where I had a problem with this dealership. I've been buying old cars for myself and my family for 30 years and have a pretty simple approach - I base my price expectations on Edmunds Used Cars prices, rather than on Kelly Blue Book prices. Edmunds suggests a somewhat lower range of prices but one which has consistently proved to be realistic and accepted as such by dealerships that I've dealt with over the years. In this case I was looking to buy another old car - 7 years old. The car was being advertised as "Discounted" at a price that was very slightly higher than the mid-to-upper end Kelly Blue Book price, which was $1,500 higher than Kelly's own low-end price and $1,500-$2,500 higher than Edmunds' prices for this car in "Clean" or "Average" condition. In my estimation this car was somewhere between "average" and "clean", at best. The interior was reasonably clean, but not immaculate, with some minor stains and some kind of glue or something that seemed to be stuck on the dashboard. More significantly, while the car drove well in most respects, it had a strong shimmy at highway speeds of 60 or more. This was definitely not a "clean" car but, recognizing that Edmunds' price for an "average" car was significantly lower than the dealership's original price, I decided to split the difference and make my offer right in between "clean" and "average". Unfortunately, when the manager came out to talk to me about my offer he explained that he'd already put extensive work into the car to bring it up to the condition it was in (suggesting to me that it had been in really bad shape and might actually be even less reliable than I'd originally anticipated) and couldn't come close to the price that I was offering. In addition, the dealership's policy is to put any used vehicles that don't sell in two months up for auction, which seems to eliminate any motivation for them to negotiate the price down to one that would be realistic for a car in this condition. So my advice is this: Expect excellent customer service and a higher than value price.

I bought my Honda CR-V EX and love it! Great experience, no pressure, I told them what I needed. Stephen Berkowitz did not pressure me to buy more than I needed, the facts, didn't try to give me something "bigger" that was more than my needs so it was a very pleasant experience. And I was satisfied with the number they gave me. Thanks Stephen, Harshal and Edwin!

Everyone was so nice and more than willing to help. My sales rep Lenny was great. He and the finance mgr Lou worked their butts off to get me the deal I wanted so thank you for everything.

I purchased a 2012 Pre-owned Certified Honda CR-V EXL with NAV last week for my daughter Love the car! With 20K miles it is like new? Sean was instrumental in my purchasing this vehicle. We went to 3 other dealers before we came to Paramus Honda. I don't think we would have purchased one there if it wasn't for him. He definitely wants to make sure you are thrilled with your purchase! I opted for the bumper to bumper warranty so I never have to worry about anything, especially he electronics!

WATCH OUT BEFORE YOU BUY OR LEASE A CAR FROM THIS DEALER. I leased a brand new 2015 Honda Odyssey from DCH Paramus Honda in January 2015. Within 2 weeks the car started having ignition problems. Car wouldn't start most of the time. I would go somewhere and would be stuck there trying to start my car. I call my sales person Sam Park to tell him about the problems and he tells me there's nothing he can do after the sale is complete. I went to a local Honda Service center and the mechanic tell me that this car has history of problems on record. Again, i call my salesman Sam to tell him about this and again he ignores it. The service here sucks. They sell me a car with history of problems as NEW and doesn't take care of it after the sales. I've been trying to get in touch with General Manager at DCH Honda but i haven't been able to get hold of him nor do they return my calls. My brand new 2 week old car is not starting and i can't even use it. I haven't been able to drop off my kids at school and been taking public transportation to work for few days now. I understand that new items can have problems. But the problem here is that DCH Paramus is trying to ignore the situation. They have very poor customer service. They just want your money and sell cars. They don't care if you have any problems with your car. They will also NOT tell you if the brand new car you're purchasing has history of problems. So make sure you check the car's history before you purchase or lease a BRAND NEW CAR. Now i will be submitting a formal complaint to Honda America Corporate office.

Bought my First Ever car from Honda Paramus. Alex Bernabe did a great job on explaining the finance process, registration and feature presentation of the car. Over all the quality of his customer service is outstanding and professional. Alex Bernabe and the rest of the Honda Paramus team made sure that you're getting the best experience you could get on car shopping! Thank you again and I totally love my new car! More power to you guys!

I had a wonderful experience leasing my new 2015 Honda Accord. Jenssy Diaz was very helpful and polite, a true customer advocate he managed to get me the best deal. I will definitely recommend DCH Paramus Honda and its wonderful staff to everyone.

Stephen was very helpful and very friendly. He really made the car buying experience very easy. Will be recommending him to family and friends. He is honest and professional.

our experience with Stefan Berkowitz was awesome. He's gave us more information on the Civic that we leased, which model had what options. He was always very professional when we spoke on the phone and met in person.