DCH Paramus Honda

Jose was extremely thourough from the first call I put into the dealership-- it was the end of the day and He treated us like we were the first customers of the day. He knew his inventory and since we wanted a specific model and color he actually went out onto the lot and confirmed that he had the exact car before we made the trip. He also gave us a follow-up call on his day off to tell us he would have the vehicle set aside and ready to show us first thing in the morning. He knows his job and is an asset to the dealership.

Mike Cueta is a very good sales person. He had all the paper work ready for me when I went to pick up my car. The car was very clean and and in excellent condition, being new. He showed me all the function on the navigation, blue tooth and even helped me in pairing my phone and importing my contact list to the navi system. Mike Cueta ensured that the dealer ship will pick up my first installment (part of negotiation) as I own Honda Civic. I will recommend this dealership and specially Mike Cueta and Harsh Patel to any one who wants to Buy Honda cars

Nat was very helpful. He provided us with enough time to make an informed decision. He showed us around the dealership. He worked with us to ensure we were able to get comfortably in and out of the dealership (as I am on oxygen). The car was in beautiful condition when we picked it up. Nat also allow my daughter to test drive the car so she became excited about the lease.

My last car was a Honda Civic I bought from DCH 10 years ago. This time I was having trouble deciding between buying or leasing. Initially I walked in just to see the CR V and get an idea on price. Right from the start Jose treated me with respect and honesty. After researching and receiving internet quotes from numerous dealers, I ended up back with Jose because he offered the best price and I appreciated his honesty. Jose even took the time to go over all the numbers with me when I was having trouble following the math. He has even called to make sure I don't have any questions. I ended up leasing a CR V and I'm happy it's with DCH. I have also been in their service department at night and the man behind the counter is the nicest guy. Overall, good service, lots of staff available and a friendly vibe.

The experience that we had from the minute that we were welcomed last night till we made our purchase was excellent. Our sales person was very knowledgeable and helpful. He answered all of our questions and concerns. He also made us feel comfortable with our decision and yet helped us stay within our budget. I would highly recomend this dealer and Mr. Yildiz as well.

My overall experience was good but I can't say the service is above and beyond my expectations. It would be nice if the dealer had perks like service loaners or complimentary maintenance like some of the other brands do. I would recommend this dealer for someone who wants a quick, no-frills car purchase experience.

Hamlet was extremely knowledgeable about all the cars. He was very friendly, patient, and professional. He explained everything as we went through the process. Marta Bautista (the financial person) was also very friendly, professional, and knowledgeable. I love my new CR-V!

Joe was extremely accomidating and professional. His assistance in my purchase was very informative and invaluable. His knowledge and communication skills of the inventory and service shop helped my decision to make my purchase that day. The gentleman in the financing was also very professional and friendly. The staff were quick to assist and inform beyond the call of duty. What a pleasure with such a big decision process they were to me. I would recommend this dealership to anyone.

There seemed to be energy in the air and a positive appearance. The late hours worked with my work schedule. No closed offices. The "quiet room" was the smartest addition there, because I wanted to sit down think and discuss our choices with my friend. The free internet was a big plus too, I could get online and do research to compare. I felt like Honda had nothing to hide and even welcomed competition. The salesman "Mike" felt more like a friend than a salesman, he was able to answer questions beyond my expectations. He seemed to also welcome competition (when I talked about going to Ford, he welcomed the challenge since he was confident that Honda would win in the end). He was right.

We traded in a leased Accord 12/31/10 and leased a second Accord 1/15/11. The follow up that we received after both transactions was unacceptable. For the first lease, I checked up on my plates when we were in the dealership on 1/15 leasing the second car, and then called in twice afterwards and was told every time they weren't in by Christina. On 1/28, with 3 days remaining on my temporary plates, I called the cashiers office and was told they were in on 1/13. Additionally, I was the one that had to inquire about picking up the old plates on the returned car along with the paperwork stating that I returned the car. Christina was not available to assist me with the returned paperwork, so Georgia (at the front desk) helped me and got the paperwork for me. I spoke to Judy about this and was offered 2 oil changes in exchange for 5's on the survey. I spoke in person with Judy when I picked up the plates for the first lease on 1/27 explaining my dissatisfaction with Christina and was assured this wouldn't happen with our second lease. Imagine my surprise when I called the cashiers office on 2/4 to inquire about the plates on the second leased car and was told that they were in on 1/28. I spoke with Bill and Judy today (2/5) letting them know that once again we were dissatisfied with Christina's follow-up regarding the plates for the second car and we tried to work out some compensation. Bill had asked what they could offer to remedy this situation and when I requested one months payment for each of the cars ($550), I was offered 2 oil changes and a $50 gift card. My husband and I found this unacceptable and asked why they couldn't offer even one months payment on one car ($265 or $285), especially when we received an offer in the mail for one months payment when leasing a new car between 1/15 and 2/28. Judy said they couldn't give me that offer since we didn't trade in for his car on 1/15 (although we did for my car on 12/31 and we leased the second one on 1/15). She was sticking with 2 oil changes and a $50 gift card. So, the bottom line is that considering we leased 2 cars within a 2-3 week period, we didn't receive the service that would rate 5's anywhere on your survey.