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Mercedes-Benz of Paramus

(2,886 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (201) 409-9516 (201) 409-9516
Used (201) 744-2293 (201) 744-2293
Service (844) 270-2012 (844) 270-2012

Reviews

(2,886 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Paramus from DealerRater.

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Always a pleasant experience.

Always a pleasant experience. Never have a problem with anything or anyone. They get everything done that you request.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that our team is pleasant, and you're always happy with the results.

Lisa was very good.

Lisa was very good. Car washing could have been much better but all and all they have got themselves back together from old dealship

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for telling us that Lisa was very helpful, and we'll look forward to seeing you again.

the best dealership!

the best dealership! the customer service is the best I have ever dealt with . The Manager is first class top notch

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It's awesome to hear that our team provided you with great customer service and you found our manager to be top notch as well. Thanks!

Good, Professional Service.

Good, Professional Service. I Love The Staff At This Dealership. The Prices On Parts Are A Little Steep

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It's great to hear that our team was so helpful, and you're pleased with the great customer service you received from our parts department.

Consumer response

Keep Up The Great Service!

Some workers go beyond what t h ey need to do.

Some workers go beyond what t h ey need to do. I de s like with certain people yhrtr

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to know that our team was so helpful and you're pleased with everything. Thanks!

I had a mobile service done and received a scheduled

I had a mobile service done and received a scheduled maintenance service. I was provided a quick appointment and was notified exactly what time I should expect the technician. The technician was prompt, professional and courteous throughout the entire appointment. I was very pleased to use this service as it was convenient and time saving.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's so nice to know that our team made everything easy and they made sure that you were notified about the progress. We're glad to hear that everyone is professional and courteous as well. Thanks!

They were Very nice and kind,helpful,smart, Excellent

They were Very nice and kind,helpful,smart, Excellent staff. Fast working. highly recommended. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to know that our team is very nice, as well as kind, helpful and smart. Thanks for the terrific recommendation as well.

Best dealership in New Jersey there customers service u

Best dealership in New Jersey there customers service u will find they go beyond for the customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

It's so nice to know that our team went above and beyond to provide great customer service. Thanks!

I’ve always had a great experience with this dealership.

I’ve always had a great experience with this dealership. I’ve bought 2 mercedes here and have been happy with both price and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

It's wonderful to know that our team made sure you had a great experience, and you've bought 2 Mercedes from us, and you're happy with everything. Thanks!

Very professional and courteous.

Very professional and courteous. Also passionate about customer needs. Only problem is hard to get connected by phone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thanks for saying that our team was very professional & courteous, and passionate. We appreciate your feedback as well.