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Douglas INFINITI

(1,078 reviews)
Visit Douglas INFINITI
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2013 state dealer award
View 3 awards
2013 state dealer award
2016 consumer dealer award 2015 consumer dealer award
New (908) 988-0178 (908) 988-0178
Used (908) 897-0959 (908) 897-0959
Service (908) 897-0296 (908) 897-0296

Reviews

(1,078 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Douglas INFINITI from DealerRater.

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John Lato - Top Sales Consultant!

My fiance and I showed up to Douglas INFINITI after seeing a used Honda Accord on their website. Our sales consultant was John Lato. John was friendly, knowledgeable, helpful and understanding. Who knew buying a car could be such an enjoyable (stress-free) experience - thanks John!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us such a positive review and mentioning John. Our team strives for excellence when it comes to helping our customers find exactly what they need. We hope to see you again sometime in the future! ~Jim Sosonuv General Manager 908.341.1241

Service was excellent and professional.

Every person I dealt with at Douglas was considerate and highly professional. Texts kept me abreast of the progress of the service. The loaner car was ready when I arrived. The entire process was smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so grateful for your kind words. Thanks for sharing your review with us and the community. ~Dave Lagruth Service Manager 908.522.7300

INFINITI CAR REPAIR REVIEW

Used this dealership to make repairs to my car. I received a loaner while servicing was being performed, and everything ran extremely smooth. I was very satisfied with the service that was provided to me and the courtesy extended by the staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I was treated with the utmost care and consideration.

I came in to tune up a 2009 G 37, which wound up having more problems than it was worth to repair. On a lark, I visited the sales floor and Gil, the Lease Rep., listened to my concerns and budget--and provided me with a deal which was almost impossible to ignore. Thank you to Douglas and Gil for providing exemplary service and truly listening to my needs as a client.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so grateful for your kind words and mentioning Gil. Thanks for sharing your review with us and the community. We look forward to seeing you again in the future. Safe & Happy Driving! ~Dave Lagruth Service Manager 908.522.7300

Love dealing with Carey Jackson!

Carey is one of the best in the business. Very friendly and very informative, two of the greatest qualities in a sales consultant. There's no pressure and he makes you feel comfortable in the whole decision making process. He helps you feel assured in the vehicle that you finally decide. He did so with me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience!

My husband and I had a great experience at Douglas Infiniti. John was super easy to work with. He was kind, respected what we wanted, and always available to answer our questions. The process was super smooth. Chris was also sweet and very knowledgeable. He had us in and out with signing all the paperwork. We will definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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John Lato is a 5-star Certified Sales Consultant

John Lato made things very easy for me to make a decision about a new Infiniti vehicle. No matter where you are in the car process, he makes sure that all your questions are answered. He finds out the must have features, demonstrates them on the test drive, and provides you a quote just as you want it structured. He's really there to earn your business the right way, with no pressure. If you want an Infiniti, he makes it simple!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to offer your great rating and review. We are so glad you had a great experience and I am very happy to hear John was helpful and did an outstanding job. Happy & safe driving! ~Jim Sosonuv General Manager 908.341.1241

THE BEST SERVICE AND CAR BUYING EXPERIENCE OVER AND OVER!!

I have been a customer of Gil Coronado for over 15 years and getting ready for my 6th Infiniti! Gil is the best and will be with you over the years not just at the time you sign the papers! Service at its best!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so grateful for your kind words and mentioning Gil. Thanks for sharing your review with us and the community. We look forward to seeing you again in the future. Safe & Happy Driving! ~Jim Sosonuv General Manager 908.341.1241

Carey Jackson and Jamie Fishbane are superb!

I always trust Carey and Jamie to help me and my family get the vehicle that fits our needs! As always, such a pleasure to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for taking the time to leave us such a nice review. Happy & safe driving! ~Jim Sosonuv General Manager 908.341.1241

John Lato is a 5-star Certified Sales Consultant!

John Lato made things very easy for me to make a decision about a new Infiniti vehicle. No matter where you are in the car process, he makes sure that all your questions are answered. He finds out the must have features, demonstrates them on the test drive, and provides you a quote just as you want it structured. He's really there to earn your business the right way, with no pressure. If you want an Infiniti, he makes it simple!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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