Reviews
30,000 mile routine service
got timely appointment, car was serviced in time and got a proper explanation of the service details.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi! - Thank you for taking the time to leave us a positive review. We always strive for excellence in customer service. We look forward to seeing you again in the future. Happy and Safe Driving. Dave Lagruth Service Manager 908.522.7300
Helpful
It so happens that when I have to get my car serviced, Clyde has always been there to assist. Clyde is always helpful and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! Thanks for leaving a review and mentioning Clyde, he is one of our best! Our team here at Douglas Infiniti is thrilled to hear great feedback and we are proud of being one of the top Infiniti Dealers in South Florida. We hope to see you again soon, Happy Driving! Dave Lagruth Service Manager 908.522.7300
Service Infiniti QX70 oil change and repair mirror
Yalitza Montalvo she attended me very well with a lot of patience and write down all the problems that I teld her that I had in my car to fix she take care all that she is a very professional and very kind thank you yalitza Olso thanks you for the personal who work there in services they doing excellent job
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Marisol, Thank you for taking the time to leave us a positive 5 Star review. Here at Douglas INFINITI we strives for excellence in customer service. We look forward to seeing you again in the future. Safe Driving. Jim Sosonuv General Manager 908.341.1241
Courteous, professional and on schedule .... exceptional !
See above ... everytime I have brought my Infiniti cars into Douglas over the past 10+ years I have experienced excellence in customer service delivered on time as expected.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Infinity
I have been to a couple of infinity dealerships and this one is the best one so far they treat everyone fairly I think they have the best service so all off my friends and family going to used this dealership as of today with no questions ask
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Infiniti
Really top notch dealership. Great people. Always helpful. Dont push unnecessary services. Great experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mike Thank you for taking the time to leave us a positive review. We always strive for excellence in customer service. We look forward to seeing you again in the future. Happy Driving.
Infiniti
Extremely friendly staff. John Lato and Jamie were very knowledgeable, accommodating and patient. The whole process was very smooth. I would definitely recommend to my friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is how a dealership should operate
This is how a dealership should operate OUTSTANDING quality in every respect I highly recommend this dealership to everyone. Great Job everyone. OUTSTANDING OUTSTANDING OUTSTANDING
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mahagony
My experience was Great! I was welcomed and greater in a professional manner. I was provided beverages and snacks. While I wait. I like the detail print out of my services. Plus the car wash is a benefit. Ty
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so grateful for your kind words. Thanks for sharing your review with us and the community. We take pride in knowing that our customers are walking out of the door pleased with all services that have been provided. Hope to see you soon, Happy Driving!
Look no further !!
My wife and I had an exceptional experience recently at Douglas Infiniti in Summit. John Lato (our Sales Rep) and Jimmy Sosunov (General Sales Manager) made this the most positive car buying experience I've ever had. No hassle, no back and forth, just intelligent, straight shooters with a wealth of knowledge, exceptional people skills, and a solid understanding of how to service their client base. Clearly, this boutique dealership prides itself on SERVICE and CUSTOMER SATISFACTION. I tip my hat management and ownership...and to those looking for an Infiniti....look no further. Call John Lato at Douglas Motors in Summit. Furthermore, the tone set for this dealership also extends to its sister dealership, Douglas Volkswagon, a few doors down the road. I've referred people to Dave Suchocki at Douglas Volkswagon. He has earned a fantastic reputation in the car business over many years by consistently being honest, competent, and an all-around solid guy to work with who understands how to structure more complicated financing transactions. Huge thank you to Dave, John and All at Douglas, you've earned a customer for life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This review made our day! Thank you for taking the time to leave us a fabulous review! We are thrilled to have had the pleasure of working with you! It's always great to hear back from our customers and know that they felt taken care of, and were able to get what they were looking for! We truly hope to see you again in the future! Thanks again!
