Douglas INFINITI

Sharing my experience with Infiniti so you can all take warning. I’ve been a customer for 5 years and I have 6 payments left on my 2023 QX60. I took the car in for service on 8/14/25 to Douglas Infiniti in Summit, NJ. They gave the car back to me with a cracked windshield. They owned up to it immediately. It was two weeks before someone approved the replacement. Then another two weeks to be told they’re on back order. Finally they’ve said there are no windshields for at least another four weeks. So, best case is a mid October replacement, if that. The crack is now about 24” long and I can be pulled over whenever a cop is having a bad day. I’ve spoken to the service dept., parts dept, and Infiniti customer care. The latest update is there’s no update and they want to email me weekly to say there’s no windshields until they have one. I presented a couple reasonable solutions to a problem that originated with them: -Let me bring to a windshield repair place and expense to them. They said No to this. -Take back the vehicle and it’s 6 remaining payments ($3500 total probably the cost of a windshield anyway) and immediately sign a new lease and commit to another term. They said No to this. -Give me some incentive to sign on for another lease if they’re making me wait for a windshield and to end of lease term. They said No to this. The only option to fix this is for me to make a claim on my insurance and handle the repair myself, causing my premiums to increase, yet again. While Infiniti has chosen to do nothing and just tell me to wait. So now I’ve advised them that I’ll tell thousands of my closest friends how they’re handling my situation. There’s plenty of brands out there to choose from and I’ll certainly be shopping around.

Axel was awesome very nice and knowledgeable. Would definitely recommend him to anyone who may be looking for a vehicle.

I had a wonderful experience purchasing my car with Armand at Douglas Infiniti. From the moment I walked in, Armand was friendly, professional, and never pushy. The entire process—from introductions to financing—was smooth and transparent. He explained everything clearly, answered all my questions, and made me feel comfortable every step of the way. I highly recommend this dealership to anyone looking for a stress-free and positive car buying experience.

Salesman was a joke he gave me a payment with my trade in ( all through text I liver over 2 hours away) was to high he said he was going to talk to manager like they all do and he never got back to me I texted him at the end of the day he told me truck was sold I mean who pays first payment amount given they always go to manager never deal with them again

Steven Sosunov was the best. I came from a car I hated to now one I love. Infiniti makes a great automobile and Steven Sosunov and staff were terrific.

Great experience from the moment we walked in without an appointment and spoke with Armand.

Very easy process, it was nice to be there and get out with our new car. Everyone very helpful , smooth process

Exceptional service from start to finish! I highly recommend buying a vehicle from Douglas Infiniti.

Great Patience & Knowledge….Welcoming atmosphere. Axel followed up with me Spectacular Customer Service. Great Staff

We were looking for an Infiniti QX50. We were happy to work with Armand Palmisano. He was instrumental in getting us into the vehicle we desired. We would whole heartedly recommend him to our friends and family. Truly one of the best experiences we’ve ever had purchasing a new vehicle.