Open Road Cadillac

I have owned Cadillacs for years, and went to look at a used DTS here. The salesman was fine, but the manager wrote up a contract that included two lines equally around $3,000 in what amounted to "Dealer Prep" fees. When I questioned what was done there was no mechanical work, just basic cleaning of the car. They refused to pull it off the table, I walked out and bought a car from their competitor.

I worked with Mike and was looking to get a used Mazda 3. Although my credit was fine, I guess i didnt have a strong enough credit history to get a loan with out needing a cosigner or more money down (both which I wasn't able to do). He explained my situation to one of his managers and i was told they will continue to work on getting me approved. Its been almost a month now and no progress has been made. I cant even get a hold of Mike. Ive called/texted him many times and he hasnt gotten back to me. If you cant get it done for me thats fine. But at least text me and give me an update so i dont feel so left in the dark. But anyway, although he seemed like a nice guy in person (never felt pressured), the fact that he kinda ghosted me put me off to this place. Probably wont ever come back or recommend this place to anyone. Get back to me and maybe ill change my mind..

I had wanted a Cadillac for the last 5 years and finally bought a 2015 ATS. This is my favorite car thus far and I traded in a Mercedes! The process to purchase the car was a little awkward since I wasn't financing through them but we worked everything out. It's been almost 2 years and she's still perfect. And that's saying something because I bought a high mileage, former fleet/sales vehicle. My uncle who lives in Queens recently traded in his 1000 year old DeVille for an XTS because he likes mine so much. Great sales and service all the way around. I highly recommend visiting if you're interested in a Cadillac.

Paid about $10,000 for repairs because of 3 issues I was having with the car after an accident, was without a car for about 3 months, was horribly treated by the body shop manager and none of the original 3 issues had been repaired. After that, I took the car to another body shop, and they were able to diagnose and fix the issues for less than $1000 within 3 days!

One year and a problem cannot be figured out. Now involving someone from Cadillac Board of Directors

The service was excellent. My appointment was on time. The people were friendly.

Worst buying experience ever.. Complete bait and switch- run from this place

My first impression was with Marybeth over the phone, delightful, considerate and respectful of my time. She welcomed me to the showroom. When I arrived I met cordial Chris from sales who was assisting another customer, but promptly introduced me to Carlos who is knowledgeable, transparent and genuinely interested in getting to know my needs. Took me from start to finish through the process. Very impressed. Greatly appreciated the follow-up call from Marybeth the day after purchase to thank me for my business, to offer any assistance and wish me Happy Holidays and good luck.

I have always leased vehicles, but this is my first Cadillac and Kristina couldn't have made the transition easier, we looked at numerous vehicles and she was so patient with me - made sure I had everything I needed and wanted! She was amazing to work with and the entire team at open road is just great! Thank you for everything.

I bought a 2014 CTS a few weeks back at this dealership. Chris the Salesmen was very helpful and clearly knew all there was to know about the CTS. The whole group that I dealt with; Including Omar the Pre-sales manager and David the finance manager, were very professional. I liked that the entire sales process was low-pressure. And by the way, Cadillac is starting to put out some really good American alternatives to the typical European trendsetters. Good job guys!