Reviews
We always get great customer service at this dealership!
We always get great customer service at this dealership! Car always ready on time as promised!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are so glad to hear that you had a successful service experience working with the Lexus of Cherry Hill team. Drive safely, and we hope to see you back again down the road!
Exceptional service
Service consultant (Jaime Robinson) was exceptional in keeping track of progress, providing options and recommendations, applicable discounts, and expediting service. Have come to expect this type of service from this dealership.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Catherine, we're thrilled to hear Jaime provided you with exceptional service and helped expedite your car's service here at Lexus of Cherry Hill. Thank you for sharing your trust in our dealership and the excellent feedback. We look forward to assisting you again in the future!
Service consultants are excellent, pleasant,
Service consultants are excellent, pleasant, knowledgeable and friendly. Their prices though are higher than other Lexus dealerships.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear you found our service consultants excellent, pleasant, knowledgeable, and friendly. We strive to provide top-notch service at Lexus of Cherry Hill. We do understand your concern with the prices and want you to know that we aim to be competitive while still providing exceptional service. Thanks for sharing your thoughts. If there is anything you would like to discuss further, please don't hesitate to call. Jamie Pratt, Service Manager, 856-727-1111 ext. 1215.
Great service
The service department is great! They are quick and thorough. The staff is very friendly. This is a great place and I highly recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carole, we are delighted to read your excellent recommendation for Lexus of Cherry Hill's service department! Our team is pleased that you received quick and thorough service from our friendly staff. We appreciate you choosing us and look forward to providing you with more great experiences in the future!
Very professional
This dealership is very professional. Firstly, you are always received at the time of your scheduled appointment! Many places you arrive for your appointment and are waiting 20-30 minutes for service to begin. Secondly, they always give your car a look over to see if there are other issues that need to be addressed for your vehicle and will give you a quote in writing for the recommended service. And lastly, the wait is always reasonable and maybe even faster than industry standards.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It was our honor to serve you in such a quick and accommodating manner, Eddie! Thank you for choosing Lexus of Cherry Hill and trusting us with your vehicle's service and care. We are happy to hear how helpful the team was throughout the experience. Have a fabulous day and we hope to see you again down the road!
Best Dealer Around
Went in for first oil change and was expecting to pay for service.Ginger looked up my information and told me she was going to look up my information. She came back and told me they were going to do a full service on my car at no charge even though I bought it elsewhere I was shocked they are the best. I’m a customer for life Thank You
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frank, we are glad that we could help you with your first oil change here at Lexus of Cherry Hill. We will be sure to pass on the kind feedback to Ginger and the team. Drive safely, and we hope to see you again down the road!
Great service
Jamie was awesome to work with. No one ever wants to hear they need additional service beyond the regularly scheduled service, but it happens especially when you have a vehicle with over 100k miles. I appreciate her talking me through what’s a must do, nice to do, etc…she was also able to apply a coupon without me asking. Great communication and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your 5-star review, Emily! It's wonderful to hear that Jamie provided you with excellent communication and service at Lexus of Cherry Hill. We are pleased she was able to explain the necessary services to you and apply a coupon. We truly appreciate your business and look forward to assisting you again in the future.
The experience what’s beyond of my expectations, I
The experience what’s beyond of my expectations, I recommend anybody to this dealership anytime
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carlos, thank you for the review! We appreciate your business and hope to see you again at Lexus of Cherry Hill!
I’m a happy camper.
I’m a happy camper. I feel like I’m driving a new RX350. I just saved $60k for a new vehicle. Very professional and courteous personnel. Keep up the good work. Service consultant, Mr. John Joseph is a true professional. He is excellent. Keep up the great work. Kudos to Richardson company, the first Lexus dealership in New Jersey. God bless. Please give me a discount for my next service call.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your review makes our day! We're over the moon John could offer courteous professionalism that got the right vehicle for you at Lexus of Cherry Hill. Please let us know if there's anything else we can do for you. Enjoy your new ride!
Above and beyond A+
Lexus of Cherry Hill is a fantastic dealership. From purchasing to service needs they exceed all expectations. All staff is extremely friendly and helpful. When getting car serviced and a loaner car is requested it is the smoothest transition to get you on your way and not to mention the car wash/vacuum service they provide when vehicle is serviced. A+++ !!!! Service writer Michael was super helpful with a little hiccup we had and he handled without me having to speak to anyone. Michael, Much appreciated!!! I thank you for handling and so quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We truly appreciate your glowing recommendation and for highlighting Michael's exceptional service. At Lexus of Cherry Hill, we strive to exceed our customers’ expectations whether it's providing a loaner car or a complimentary car wash. We're thrilled that we could assist you efficiently and have you back on the road as soon as possible. Thank you so much for sharing your experience! Drive safely!