Fullerton Auto Group

I RECENTLY WROTE A NEGATIVE REVIEW ON THE SERVICE DEPARTMENT.NOW THAT I CALMED DOWN ,I LEFT OUT THE WONDERFUL SALES DEPARTMENT.THEY ARE KNOWLEDGEABLE AND HAVE A BIG SELECTION OF VEHICLES WHICH MADE MY PURCHASE OF A TOWN AND COUNTRY EASY.THERE WAS NO PRESSURE AND I FELT IN CONTROL COMPARED TO OTHER DEALERS THAT PRACTICALLY THREATEN YOU TO BUY A VEHICLE. I WILL LIKE TO GIVE A SPECIAL THANKS TO LOU RIMBLAS WHO HELPED ME EVERY STEP OF THE WAY AND HE WENT ABOVE AND BEYOND TO HELP ME ANYWAY POSSIBLE TO PURCHASE MY VEHICLE.UNFORTUNETALY THE SERVICE DEPARTMENT IS HORRIFIC AND I COULD NOT BELIEVE A GREAT COMPANY LIKE THIS ONE,THE SERVICE DEPT. WILL BRING THE WHOLE COMPANY DOWN .ALSO TO STEAL MY BRAND NEW PARTS I PUT ON MY CAR TO REPLACE WITH THEIRS AND GIVE MY PARTS TO THE SCRAP GUY SO THEY SAY!!!!!!

We have purchased five fords from Fullerton of the past few years. We keep coming back to see chris jones, he makes the car purchasing process easy.

The service that was performed was done well at a comparable price to aftermarket shops. But they just can't seem to hear a noise that makes me crazy. I will try again with them. And this time I will drive the test drive. Also the afternoon shuttle service ends at 330. This makes it very difficult for after work transport to pick up a car.

The service is friendly. The atmosphere is comfortable. They answer all questions in a timely manner. They only charge you for the time they do work. If the car takes longer because something needs to be ordered, they won t add that to the bill. They are fair. Honest.

The sales process was presented without pressure and very informative

I was fortunate to deal with John Caruso at Fullerton Ford. Easiest transaction in buying a car that I ever had!

I have been a Fullerton Ford customer since 1986. Outstanding service, caring compassionate employees , never any problems. My entire family drive vehicles we purchased from Fullerton, 4 in total.

Very professional, not pushy, courteous, accommodating. Smooth leasing process!

Short Version: We negotiated a price for a new vehicle and it was ordered. After five months wait it finally arrived (ordered 3 times due to errors). After the second error we asked to change the model and a new quote with our new “Out the Door” price was agreed too. I authorized the changes and the third order was placed. The truck finally arrived, this time the correct color and specifications. I came in to purchase the truck. For what should have been a quick process, and after a ridiculously long wait in the showroom, I was informed that due to a dealer mistake, my quoted “Out the Door” price with rebates was not "Protected", and I had to pay $2000.00 more. The Sales Manager, Mr. Haller, refused to do the right thing and honor the deal. This will give you an idea of what you may be dealing with at Fullerton. No integrity whatsoever. Read into it what you want, but if honoring our agreement would have put this business in jeopardy, think twice. Yes I could have walked out but with the numerous errors in the orders and subsequent delivery delays. Further delaying delivery was not an option. The truck was originally ordered on 2/18/2017. I was finally able to pick up the truck on 7/01/2017. I also had handed over our trade in and really did not have time to shop another dealer. This is all clearly documented. I recommend you search other options. This was my worst ever experience with a car dealer-EVER.

Chris J was a very big help when it came to finding a good quality certified preowned car. He was very willing to work with my schedule, and guided me through a process that was made simple.