Perillo Downers Grove

I called to set up an appointment, I live 150 miles from the dealership. Spiro Garbis was my contact (salesman). He told me to come in and he would have everything ready. When I arrived the car I was interested in had been detailed and was setting inside for my convenience. Negotiations were pleasant and done in a timely manner. General Manager Daniel Kern was on hand to welcome me, Spiro was great to deal with as was everyone at the dealership. Overall one of the most pleasant auto trades I have had. .

This was a great dealership ,while i was there I never felt pressured in any way. The salesman I delt with was great and the sales manager was very friendly also. I ended up buying the car I looked at and when I went back to pick up the car my fiancee bought a car for her daughter. Great place and will recommend this dealership to other friends and family.

Faced some issues initially but they ended up addressing all of them to my complete satisfaction.

This was the 6 time I have bought a car and Spiro Garbis made this process the easiest I have ever experienced. He was super friendly and very personable. Also I interacted with Dan Kern while I was there and he was a true professional! He helped this overall experience feel like I was family buying a car. The dealership was also super clean and fun to view.

Rhoy gave us a great customer experience. Especially we were from out of town no to sure what to expect. They were straight forward with the whole process. Thank you!

This was a first auto purchase for me and I could not have asked for an easier experience. The guys at Perillo were tremendously courteous and went above and beyond to help me find a great quality car that was within my budget. Tom and Paul made me feel 100% comfortable and at home throughout the entire process. I would definitely recommend Perillo Downers Grove to anyone who is looking for a new or used car. They have a great selection of vehicles and even better staff! I will definitely be back for any auto purchases throughout the years.

I purchased a used Jeep Grand Cherokee from Perillo Downers Grove yesterday. Usually I would not write a review, but I had such a good experience that I want other people to know about it. I have purchased many vehicles from dealerships over the years but have never been treated so well throughout the process. From the time I first inquired about the vehicle I liked until even after the purchase, my salesperson, Tom, was extremely helpful. Also, Paul got me a great rate on the financing. I would send my friends or even family there because I trust they'll be treated just as well. A first class dealership!

Good follow up ....but I bought from a different dealer

Never look forward to buying a used car but the guys at Perillo in Downers Grove made it so easy I couldn't believe it! My salesman Hector answered all my questions and the General Manager made sure I knew I was getting a great deal! Thanks to Dan, Paul and Hector for a smooth transaction.

We stopped in at this dealership to help narrow down our car selection process. The dealership had a great variety of cars. We test drove a 2013 BMW 6-Series and were very happy with it. After coming back inside, we began to talk numbers. The salesman asked what it would take to get the car today. He explained his pricing was the best & it was very competitive and even challenged me to find something comparable at a better price on Cars.com. After a quick search, I found a vehicle with the same specs (slightly better in fact) for $5k less. After showing it to him, the salesman was surprised and asked that I pull the CarFax up. After doing so, it yielded no issues / faults with the car. The salesman then said, if I have to, I'll get to that price point and assured us that he would do what was necessary to get there. The dealer knew this was the first car we test drove and we were going to look around further & we told them we'd be back the same day or Monday at the latest if we still wanted the car. They were totally fine with it and didn't even pressure us to stay to complete the deal. A few hours later, we came back with my father-in-law, test drove the car again, and got ready to finalize the car purchase. The salesman drew up numbers and asked what we wanted to pay. I told him he knew where we needed to be based on the comp we found earlier and to come back to me with an offer. He asked us to pull the information up again on the comp which we happily did. He ran the carfax on his own, didn't find any faults with it, and went to speak with his manager. A few minutes later, he came back and said, sorry I can't do anything for you. After explaining to him that we came back because he assured us he could get to that price if he needed to, he said he couldn't anymore. He said he didn't have the authority to do so, however, a few hours earlier, he said he would get to that price. The manager wouldn't even come to us because he knew they promised a price they couldn't get to. Terrible customer service and experience. Why challenge me to find a comparable vehicle in the area with the same exact specs and say you can match it when you can't? Total waste of time. They had zero remorse for wasting our time and didn't even apologize for the way they handled the situation.