Lexus of Manhattan

I had two bad experiences with this dealership - first time when I brought my car for a free recall repair service and the service rep tried to sell me $650 worth of additional mechanical work on my car, some of it unnecessary based on the view of the mechanic I usually use. The second experience was worse: I brought my car to be appraised with the idea of selling it for Lexus certified pre-owned program. I used Lexus on-line calculator to get an estimate of a trade-in value and Lexus rep reached out to me and made an appointment to bring my car in for evaluation, being very clear that I wasn't buying, but looking to sell. Neither manager nor receptionist in Lexus had any notion as to why I brought my car, once I explained, the manager left me standing in the middle of the floor for more than 40 minutes while he looked at my car, and did his calculations, I presume. Then, while I was still standing in the middle of the floor, he gave me an offer full $5K less than their on-line estimate (and Kelley blue book estimate for a trade-in) with very hurried and frankly, nonsense explanation as to who he arrived at it. I was very disappointed with customer service experience I had in Lexus of Manhattan, having bought two cars from Lexus (from a different dealership, though), I was expecting much better.

I had a great experience with Lexus Manhattan. It was a very pleasure working with Flavio Fandino. He was very helpful and friendly. Thank you and I look forward to doing business again soon.

Make servicing a car very easy - in and out was a breeze with no hidden charges or attempt to sell un-needed/wanted services - very professional.

Dealt with Joel Longares. He was excellent. Dealership is very professional, great at follow-through. Delivered what was promised, on time. I would definitely buy a car there again. Of course, my new Lexus ES-350 will last many years, so that will be awhile. And, the regular service/maintenance at Lexus of Manhattan is great, too. Very nice to deal with, overall. Thanks.

I originally asked for Kevin Yu based on other dealerrating ratings when I scheduled the appointment but apparently he was busy and I got James which I was equally happy with since he also got great reviews. He was very nice (accept sometimes a bit hard to make out) and super friendly. He started out by asking about what I wanted first and foremost before getting into any details about the price (which makes sense since people who buy luxury cars want their needs met and care less about the price). I'm a bit frugal myself so I did care about it. After getting information about the kind of car (options) and colors he went to see what cars were available that met those needs. After finding the car it had some of the things I wanted plus others but I understand it's hard to get exactly the car you want since everything isn't made to order unless you want to wait 2-3 months for it to be built. Since the promotion for the December event was going to expire in 1/4/2012 I had to take delivery of it asap anyways since it was late December. Even after reading all the gotchas online I still feel for the negotiating based on the lease price instead of the final price. I came in with the expectation of getting the $449/month deal but the car with the options I wanted came out to an additional $4k so now the lease is $549/month ($4k divided by 36 months). What I haven't realized or forgot was that in reality it should of really been $4k / 36 months * residual percentage since I'm basically paying full price for the additional options instead of the residual. I realized this after the fact so that was a $1.5k mistake. I also didn't negotiate on the final price of the car which should of made my overall payments lower. I wanted to know final cost, residuals, money factor/APR, etc. but he insisted that only the system could work out the proper numbers so working using the lease numbers was easier for everyone. I kind of agreed even though everything I read was contrary to that. The MSRP of the $449/month deal was based on a $46k MSRP. My car came up to $49.5k MSRP but if I negotiated on the final price according to edmunds.com I should have been able to get $46k invoice easily which should have matched that $449 deal. Overall, their sales service and customer service was top notch and although I didn't get the best deal in the world I felt happy that I wasn't getting short-end on the service side which probably would have happened at the Brooklyn dealership based on the horror stories there. I had some missing air caps and a wheel lock and James was nice enough to send them overnight to me at no charge. Here's a good detailed breakdown explaining the different ratings I selected. Customer Service: Good. Willing to work very hard to make things right for you and at your convenience. Quality of Work: Good. I usually hate when dealers put on a sticker advertising their dealership even though we get nothing out of the free advertising. However, this dealership kicked it up a notch and used the same lettering as the Lexus' own and it said "Manhattan". Which was very classy, indeed. Nothing worse than a nice luxury car with a $.10 sticker that said "xxxx dealership". I actually opted to have them put that on there instead of the word Lexus. Would be nice if some smaller detailed weren't missing but the customer service picked up the slack. Friendliness: Great. James was impeccable in terms of friendliness. Although he did get some minor technical details in the car wrong but not a big issue. I'm a computer geek so I was okay with that. Overall Experience: Good. Even though I know I didn't get the best price they made me feel like a king. Coupled with the friendly sales rep and customer service I'm hoping this will pay off over the life of the lease especially when I turn it in. Price: I was hoping for the edmunds.com price based on what I picked but got MSRP along with the sales tactic of paying full price for options instead of residual price but I would put that on me for not doing all my homework. However, I was glad I didn't get taken again when the business manager offered me to pay $1600 up front for the maintenance instead of the full $2400 for maintenance requirements. I said I'll think about it. When I went home to research I found out that it did cost $2400 for maintenance. So $1600 would probably have been a good deal however reading more in the literature the 1st two are complimentary (1 year). That means I only needed to pay for Year 2 and Year 3 since this was a lease. The cost for Year 2&3 was around $700. The $2400 quoted by the business manager was for 5 years. If I didn't do my research I would have payed up front for 5 years maintenance on a 3 year lease when the 1st year is free. 2011 RX Maintenance cost chart YEAR 1 | YEAR 2 | YEAR 3 | YEAR 4 | YEAR 5 | 5 YR TOTAL $147 | $242 | $425 | $1,081 | $425 | $2,320 Anyways, it's overall ok and would recommend this dealership much more over all the others in the 5 boroughs. At the end of the day do your homework and bring your own paperwork to get the most for your money since most of their seem to be missing some of the numbers. I don't think you can do better than this place in the customer service/friendliness area.

My experience was smooth and easy. I was given full attention by the sales staff. everyone was prompt and attentive. I had visited several dealerships for other makes of cars, and found this one to be the most cordial and informative.

I was with James all day. He knew every single car in the line down to the smallest detail. I am an engineer and I was impressed. It did not matter what question I asked, he had the answer. He never rushed us, even though it was one of the largest sale days of the deal. In the end we bought a hybrid lexus from him and would do so again in a heartbeat.

Attentive, courteous, the work was thorough. Mr Fandino helped to expedite my getting the car while I waited. The car is riding and performing very well

i will have to say the service at lexus of manhattan is awesome, I never been in a Lexus dealer ship before and i gotta say i was very impressed. Gary Foster was very help full ,courteous and his full knowledge of lexus models also helped me and my family pick the right one for us within our budget. thanks again Mr Foster. Terence D.

This is my second car of Lexus, I love the IS and GS model. At the beginning I'm not decided to buy GS or IS model. but Mr. Kevin Yu explained the information and compared about this two cars . and calculated the different options of payment about GS and IS. Finally I choose IS and now i love the IS350 awd more than i expect before. and highly recommended Mr Kevin Yu. He has patient , nice smile, and professional. Thank you Kevin.