Reviews
Excellent communication, great customer service.
Excellent communication, great customer service. Knowledgeable and very respectful of our time, had the problem fixed and went above & beyond in helping get the problem resolved. Overall fantastic service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing the excellent communication and great customer service at Frisco Chrysler Dodge Jeep Ram. It's great to know our team addressed your issues effectively and respected your time. We appreciate this positive feedback on their effort to go above and beyond.
My first time here.
My first time here. David did a very good job explaining the service I requested
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are content to hear about the detailed service explanation from our team. At Frisco Chrysler Dodge Jeep Ram, it's important for us that your needs are met in a clear and understandable manner. Thank you for rating us highly!
For the second consecutive visit I have had a xxxx of a
For the second consecutive visit I have had a xxxx of a time with this service department. For the second consecutive time I've had poor communication & felt like I was forgotten about. This last visit I dropped my truck off on 2/22 I started out with James Bohn. AFTER 2 WEEKS thank goodness Ryan Parish took over for my vehicle. If there is one positive experience it was Ryan. He's the only one who gave a xxxx about me & keeping me updated on a regular basis. Ryan deserves a 10 out of 10. I got my truck back on 3/11 thanks to Ryan & the service tech going above & beyond after the fact. With this being the second consecutive visit with major communication issues & the fact it took over 2 weeks for both visits & without loaners offered, I will not be coming back due to the lack of communication & length of service. If I was offered a loaner or rental I would consider coming back, but I'm afraid those are not options & not something I would like to test again. Again Ryan is awesome & you need about 20 Ryan's.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Please know that your feedback is important to us here at Frisco Chrysler Dodge Jeep Ram as it helps us improve our customer experience. Although I am pleased to know that our Service Team did communicate with you and kept you informed on the status of your truck, I would like to speak with you about the level of communication and customer care you received at the beginning of your visit as well as the subsequent wait time for the repairs to be completed. At your convenience, please send me your preferred contact information so we can discuss this matter further. Sincerely, Robert Stickles Service Manager robertstickles@greenwayauto.com
Very friendly and quick service.
Very friendly and quick service. Was personally checking on my truck and giving me updates.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear you valued our prompt service and personal touch at Frisco Chrysler Dodge Jeep Ram. We always aim to keep customers fully informed about their vehicles. Thank you for your positive review!
Everyone was professional and helpful.
Everyone was professional and helpful. Davis was exceptional and the tech did an excellent job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your review. It's great to hear our team—including the technician—met your expectations. We at Frisco Chrysler Dodge Jeep Ram prioritize professionalism and helpfulness.
Friendly environment as soon as I stepped through the
Friendly environment as soon as I stepped through the doors Offered me water and asked if I knew what I was showing for and that his goal was to make sure he's was working for me
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our friendly environment here at Frisco Chrysler Dodge Jeep Ram. We're glad our team met your needs and gave you a positive experience. Our goal is always to work for the customer's satisfaction.
The dealership is dog xxxx but Davis is an incredible
The dealership is dog xxxx but Davis is an incredible service manager The sales team is so bad I wouldn't ever consider buying a car there, but Davis has always been exceptional and I don't hesitate to come there for service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for your positive feedback about our Service Department. Please feel free to reach out to us if you'd like to discuss your interactions with our Sales Team. We value your business and hope to continue providing excellent service to you in the future. Thank you, Aaron Cameron General Sales Manager aaroncameron@friscocdjr.com 469-888-4788 ext. 253
Ordered radio in January and received finally after
Ordered radio in January and received finally after almost 2 months.Said it would be here 1/28. While Jeep was getting radio installed it was damaged in service and is now in your body shop getting new painted fender
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your service experience. Can you please contact me at your earliest convenience? Robert Stickles Service Manager robertstickles@greenwayauto.com
I am a repeat customer he knew me took care of me told
I am a repeat customer he knew me took care of me told them what I wanted I was out in just over 2 hours. Great experience I'll see them next time when I trade in my Limited Ram 1500 Never had to go back and forth. He appreciates my business I could tell!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your loyalty to Frisco Chrysler Dodge Jeep Ram. It's great to hear that our team was able to efficiently support you with your Limited Ram 1500 needs. Thank you for sharing this positive experience and recognizing the regard we have for our valued customers like yourself.
Polite,prompt, informed.
Polite,prompt, informed. Davis was very polite prompt and informed about what I needed to have to be performed and it was done and I am satisfied with the work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank glad to hear you were satisfied with the service provided by our team. We pride ourselves on keeping well-informed and efficient at Frisco Chrysler Dodge Jeep Ram. Thank you for your feedback!