Reviews
The person who started with me was Alex , and he was
The person who started with me was Alex , and he was terrific. He’s new and it started off slow but picked up really fast and got me in the car I wanted. EXCELLENT!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're grateful for your 5-star review. It's reassuring to know our team, specially the newer ones, were able to effectively assist with your car purchase at Frisco Chrysler Dodge Jeep Ram. We value feedback like yours!
Oil change
No qualms, was waiting for service to be done, efficient. Service advisor was helpful, clear and courteous. Facilities were clean and adequate. Will probably come for service again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It gives us satisfaction to hear about your helpful interactions with our team at Frisco Chrysler Dodge Jeep Ram and we are glad you found our facilities satisfactory. We aim to keep everything efficient, see you for your next service again.
7 days went by before they contacted our warranty company
7 days went by before they contacted our warranty company (Ethos Group - most expensive warranty $7,000, and we were told by the dealership there were no exclusions) who then went on to deny our claim for a faulty back window leaking on the 2022 Ram Trucks (class action lawsuit was filed then dismissed). Since they waited so long, we incurred rental charges for 7 days that we had to cover ourselves. Also, the part they installed below the window was just hanging there and laying near the floorboard...it wasn't even attached to the wall of the cab. It was a $200 part that cost us $1400 for them to 'install' that wasn't even installed. My husband had to install it correctly. We won't being buying Dodge again, nor Ethos warranties
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Ensuring customer satisfaction is a top priority for us at Frisco Chrysler Dodge Jeep Ram, and I am eager to connect with you regarding your warranty and service experience. Could you kindly share your preferred method of contact so that we can discuss your feedback? Thank you, Robert Stickles Service Manager robertstickles@greenwayauto.com
It was great working with Ravi to purchased a used Ford
It was great working with Ravi to purchased a used Ford Expedition. He worked to make it a fast and efficient purchase. Additionally, the next day there was an issue with one of the tail lights. I brought it back to them and they easily fixed it with no problems. Very, very thankful. They stand by their word that they are going to take care of their customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind words about your used Ford Expedition purchase experience at Frisco Chrysler Dodge Jeep Ram. It's good to know our team could assist with the tail light issue efficiently. Customer care is indeed paramount to us, thank you for acknowledging that.
They’re great!
They’re great! I’ve been there since I’ve got my Dodge. Jake did great!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly value your ongoing trust in the service you receive at Frisco Chrysler Dodge Jeep Ram. Our team always aims to provide quality assistance, especially with your Dodge ownership. Here's to more successful visits!
The service personnel are nice.
The service personnel are nice. The time for service seemed long (five hours to install a vehicle accessory)
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you so much for sharing your review with us here at Frisco Chrysler Dodge Jeep Ram. I am glad to know that our Service Team was nice to you, however, I would like the chance to address your feedback regarding the subsequent wait time to install an accessory on your vehicle. Can you please send your contact information to me? Robert Stickles Service Manager robertstickles@greenwayauto.com
Great Service Department
The team at Frisco CJDR really does a great job of getting the customers in and out of their shop quickly. My truck needed 30k service and it was out in less than 2 hours. Great job guys!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We value your time at Frisco Chrysler Dodge Jeep Ram and aim for swift 30k service. We're pleased to know it went well with your truck. Your positive response is much appreciated.
He always goes above and beyond to make sure I'm taken
He always goes above and beyond to make sure I'm taken care of and that all my questions and concerns are addressed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review. It's great to hear that our team at Frisco Chrysler Dodge Jeep Ram is meeting your expectations in providing helpful service and answering all of your questions.
Luke Gaskin in service did a fantastic job helping me
Luke Gaskin in service did a fantastic job helping me out! He was extremely knowledgeable and went out of his way to help. Highly appreciate his service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
He was diligent, pleasant, persistent and he followed
He was diligent, pleasant, persistent and he followed through He was also committed to ensure the job was done
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting the excellent service provided by our team at Frictory Chrysler Dodge Jeep Ram. We're glad that their diligence and commitment met your expectations.