Reviews
Had a great experience!
Had a great experience! One thing I wanted to bring to your attention - I was a bit put off when I was told "go home and talk to your husband about getting new tires." I do have a husband (I'm not sure what I would think if I didn't) but he doesn't know anything more about tires than I do! I am certain that you didn't mean to be condescending and wanted to pass along this feedback.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for your feedback! It's important to us that each customer feels respected by our team and we apologize that the tire information was not communicated correctly. Thank you for your understanding and providing our staff the benefit of the doubt.
I was very happy and they really worked with me even
I was very happy and they really worked with me even though I didn’t buy a vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your great review and we appreciate you giving us an opportunity to work with you.
We are very happy with our first VW.
We are very happy with our first VW. My wife loves her car and would do it again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your first Volkswagen purchase!! Thank you for choosing VW of Duluth and for the great review.
Great communication, good turnaround time, and of course
Great communication, good turnaround time, and of course good work. I especially liked the video the tech sent me during the inspection, going over key points while showing them on video. Had no problems.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to know you enjoyed the video from the inspection and were satisfied with the turnaround time of your service. Thank you very much for your great review!
Kind staff who take the time to answer questions but also
Kind staff who take the time to answer questions but also take the time to see the person in front of them not as just a customer but as a human too
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
VW of Duluth would not exist without our great customers and we work hard to make each of you feel that way. Thank you for your great review.
Good service, fast, friendly, got the job done.
Good service, fast, friendly, got the job done. No complaints on my end. Easy online scheduling.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking advantage of our online service schedule. Your great review is very appreciated.
Very helpful, knowledgeable and was able to work well
Very helpful, knowledgeable and was able to work well with our changing schedule. Customer service A+
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your great review and it's awesome to know we were able to accommodate your schedule.
I was pleased that the were up front about the repairs
I was pleased that the were up front about the repairs and kept in communication we me all the way through.'
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review and letting us know that our team kept the communication open and frequent.
Everyone was very nice , quick to ask if we needed
Everyone was very nice , quick to ask if we needed anything or had questions and to help in anyway they could.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star review of your service visit. We look forward to seeing you in the future.
Daniel lives up to his word.
Daniel lives up to his word. He is pleasant and helpful. He was willing to help me deal with complicated insurance reimbursement issues. I appreciate the loaner car he provided me with during the repair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great review of Daniel! It's great to know that it all worked out with your insurance.